If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry to hear you are having trouble with this. I don't want to discuss your personal account details here in the forum and we will need some of that to look into this further. Can you email us at email@example.com and we can assist further from there.