Need my domain to point to a different subdomain - new site, but there is no steps working

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  • Updated 6 years ago
Hi, I am a silver customer. I was instructed how to change my domain from pointing from my one yola site subdomain to another, so I have unpublished it and then when I went to my "advanced settings" I made sure the correct yolasite was in the drop box, but it doesn't even give me the opportunity to "add an existing domain", it just simply isn't there. But I do have a Private domain which WAS pointing to my other subdomain which I just unpublished. What can I do? I need this sorted out very urgently as my company's website is now down!!
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Andrew

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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What is the domain name you are wanting to publish to Andrew? I can take a look at the settings for you and let you know if it's pointed correctly.
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Andrew

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Hi, I replied earlier via my mobile but I am not sure if it went through. My Domain name is "www.mypocketlanguage.com", and it used to point to the subdomain "pocketlanguage.yolasite.com", I have subsequently unpublished that site and I would like my Domain to point to my subdomain "MyPocketLanguage.yolasite.com" which is the site I want to be running live.

Thank you for your help

Andrew
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Stefan, Official Rep

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Hello Andrew

I'm not sure if I'm getting exactly to which domain you want to publish what, but as I understand from this thread you have unpublished your website and you want it to be published to MyPocketLanguage.yolasite.com as well as to mypocketlanguage.com. Is that correct?

To do this you must first publish your website to the MyPocketLanguage.yolasite.com subdomain from the Sitebuilder by clicking on the Publish to the web button. Enter the subdomain name, and if it's still available, publish your site to it.

If you now want your site to be published to your custom domain mypocketlanguage.com as well, you can do this from your My Yola dashboard. I can see that mypocketlanguage.com is an external domain that you have successfully pointed to us. Now you must click on the "Domains" tab in your My Yola, scroll down to the bottom of the page and click on "Want to keep your domain registered with another registrar?". Enter your domain name.

If successful, you can now assign your website to your pointed domain as well, and decide which domain should be the primary domain.

For more information please see these tutorials:
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Andrew

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Thanks Stefan

That looks like it sorted it out! I appreciate that.

All the best