Need to upload a photo 3 to 4 times before it is accepted

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
Have to upload about 3 -4 times then publish then return to try again before anything works.
Photo of Andrew Clark

Andrew Clark

  • 98 Posts
  • 5 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Crystal

Crystal, Champion

  • 250 Posts
  • 79 Reply Likes
Hello Andrew,

Which Browser are you using? Many have had troubles with Internet Explorer. Firefox or Chrome work best.
Photo of Andrew Clark

Andrew Clark

  • 98 Posts
  • 5 Reply Likes
Using CHROME anyway. Now worries.

Thanks
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Andrew

Have you stopped having upload problems after switching to Chrome, or are your problems occurring while using Chrome?

If Chrome works fine for you, can you please let me know what browser and which browser version you were using before? We'd like to investigate any errors that occur with browsers supported by Yola. Thanks.
Photo of Andrew Clark

Andrew Clark

  • 98 Posts
  • 5 Reply Likes
Appreciated Stefan, we are continuing with Chrome on laptops and the problem is intermittent so just a matter of having to wait until it does work. Strange but with Internet Explorer via our works PC it is fine albeit slower. Many of our website visitors are noticing our pages are slow to reveal but otherwise ok.
Kind regards with thanks Andrew et al.