Need URGENT help!!

  • 1
  • Question
  • Updated 9 years ago
  • Answered
I cant seem to edit or create new web pages it keeps coming up with Error at the bottom of the page. How do I fix it?
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Crystal

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  • frustrated

Posted 9 years ago

  • 1
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Peter

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Hello Crystal,

I can make a couple of suggestions for you to try and I hope that these will solve your problem.

If you are still experiencing the problem I think the easiest thing for you to do is to close your browser and open it again. Login and then see if you can add a page to your site.

If this is still a problem then I would clear the browser cache. Here is a link for instructions if you are unfamiliar with the process.
http://www.wikihow.com/Clear-Your-Bro...

If the problem remains please get back to us. It may help then if you tell us your site URL and which browser you are using.

Good luck Crystal
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Crystal

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I am sorry Peter but it did not fix it, I tried both ways, because I don't know what browser I use.
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Peter

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OK Crystal,

So you are able log in OK and you can see your Index/Home page in the Synthasite Builder?
Can you get to any edit function on any page or is it just the "adding a new page facility"?
Can you tell me your website address?
Are you using a Mac or PC?

Lots of questions. Sorry. Just means that you don't have to do one thing then another, then another.
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Ruth

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Hi Crystal,

Peter's asked you some great questions that will help us get to the bottom of the problem. We are here to help you.
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Crystal

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I tried opening a page and creating a new web page but it wont open to edit and it just wont open to let me make a new web it keeps coming up error. The only thing it will let me do is delete my web pages. Iam using a laptop PC which I have been using since I first signed up. My web address is http://imperialcavies.sytasite.com I am very sorry for being a bugger its just so annoying, I just can't seem to figure out why it won't work. I tried what you suggested earlier and that did not work, so I just don't know. Thanks for all you're help.
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Monique, VP of Customer Support

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Hi Cyrstal

One possibility is that something might recently have changed in your network environment and you might not be aware of this. You could test by trying from a computer that uses a different network to your own.

The other possibility is that something has changed with your browser. Can you tell us which browser you are using and whether you recently did any updates or made any other changes?

Also, just be careful about the spelling of your domain name - it is http://imperialcavies.synthasite.com/
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Peter

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Hi crystal,

Confusing name. too many ss and i's and y's. :)

Is this site yours?

OK Crystal. I'm handing this one over to the Support staff. Wondering if it's a browser problem? Please don't delete your pages!
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Crystal

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The only thing I can think of that may have changed it is, my laptop updates its self every Wednesday at I think its 3.00. I think Iam using Internet Explorer 7
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KanThaiDecor

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Try downloading the Firefox browser if you do not have it and use that to work on your site.
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Crystal

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Thank you so much I change to fireox and now its working. Thank you again for all youre help.
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Ruth

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So glad to hear you got it working.
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kupia

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i had the same problem,but i use safari and irefox isnt working either
i have a mac and my site is kupiaproductions.synthasite.com please help!!!
i tried everything!!!
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Emmy

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Hello Kupia,
Are you having the exact same problem where you can't create or edit any pages? Are you receiving an error message? If you are can you possibly take a screen shot of it so we can take a look.

Can you try logging out of the site builder, closing your browser and coming back on again.

Let me know about all of this and I will assist further.

Kind Regards,
Emmy
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kupia

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yes,yes and sorry,i cant but it appears a message saying
Something has gone wrong.
Provide a description of what happened (optional)

Click Send and we'll fix the problem A.S.A.P.
See the technical details
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Emmy

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Did you try logging out of the site builder and closing your browser then going back in again? Can you also try clearing your cache: Clearing Cache. Let me know how this goes.
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kupia

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yes,i tried everything
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Emmy

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I think we will need to have a closer look. Can you please contact us from the Help button in the upper right hand corner of the Site Builder, click Contact Support. Thanks!

Emmy
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kupia

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...wheres the help button?
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Emmy

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When you are in the Site Builder it is up in the left hand corner.

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kupia

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i cant get there...
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Emmy

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Ok, can you email us at support@synthasite.com and please put a link to this thread so we have background on the issue at hand. Thanks!