Needed: a Yola wiki

  • 1
  • Idea
  • Updated 8 years ago
Yola should have a wiki for all the great ideas that that staff and customers have. The information is scattered in quite a few places now and can be very difficult to find. Sometimes a customer will offer a great tip or insight, but later customers will never find out about it unless some knowledgeable person just happens to notice their query.

Yola staff have a wide knowledge of all the things that can be done with Yola. Yola customers, too, include many enthusiastic and savvy people. There should be a central place where all their knowledge and experience can be gathered and made available.

A Yola wiki would help both staff and customers. It would be a valuable resource for everyone.
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Keara

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  • hopeful that Yola is so advanced it will implement this idea some day. Maybe even soon!

Posted 8 years ago

  • 1
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SilverX

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Yes of course.
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JC

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Keara, thanks for your comment on the other thread, and, yes. Have been thinking ever since I joined of this. However, also thought that some of the things may be a little bit on the 'bit of caution' like Sanja said, so did not bring this up.

However, totally agree, as has taken me forever to go through lots and lots of questions/answers etc to find bits and pieces. Fully support as I am sure others will.

Maybe can start the extra thread and all the coding one needs could be uploaded and placed online for all to see. (Note to those people placing in this thread...... Please put in the subject line in simple words what it is for).

As lots of questions are being asked here, when answer could be found in the old threads (depending on putting the right words in for the search of course).

So, yes. start here.
Thanks Keara, great minds thing alike!? JenC
PS. have also placed in previous thread on my comment.
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Keara

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Thank you, Ayesh and JenC, for your support of my suggestion. I think that Yola will have some hesitation about doing this because it will require some staff resources. In the longer run, however, I believe it will save staff time because everything will be in one place and will be so easy to find.
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JC

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Keara, goodness, we can all think of things to do, but it takes 'one' to start - a big thank you to yourself.
Let's keep your thread here as the start.....
JenC
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Monique, VP of Customer Support

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Hi Guys

Thanks for the great suggestion. Yola has a vast knowledgebase that is searchable from our support page: http://www.yola.com/support.html, and of course there are the forum threads that are searchable right here in Get Satisfaction.

The decision to implement a Wiki in addition to these resources has many implications that would need to be carefully considered. It is something we have discussed, but we haven't reached a decision yet. Hearing that this is important to customers certainly does influence our thinking, but even so it would be part of our medium to long term plans.

In the meantime if there is a topic that is not already covered in our searchable help files, or doesn't come up in a Get Satisfaction search, please drop us a note at support@yola.com and we will be sure to add it.