Network Error (tcp_error)

Hi, my name is Wouter and we have been having trouble accessing the live website, not the web builder.

It started about a day ago, and ever since we cannot load the website

I have added an image of what happens

Any help would be appreciated alot!
this is a website built for an online game's society/club and we realy need it working again.

Wouter

21 Posts
0 Reply Likes
sad about this

Posted 10 years ago

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10 years ago

UK Duke, Champion

3321 Posts
213 Reply Likes

Hi Wouter,

It must be an issue your end as the site loads perfectly for me (see below)

Perhaps a browser setting is blocking the site.

Try and clear the browsers history settings and try again.
(tools > clear recent history)

Also see if there is a newer version of firefox.
(help > check for updates)

If that dosnt help get back to us on this thread.

Lee.

10 years ago

smithy

1222 Posts
28 Reply Likes

i got that as well!! but it seems like that my account don't like odd nos lol

2009-08-14T08:59:47+00:00

Wouter

21 Posts
0 Reply Likes

huh what you mean?

10 years ago

Wouter

21 Posts
0 Reply Likes

No, i tried everything i can think of, firewalls arent doing it(turned them off)
antivirus turned off..still nothing.

I can access it from my phone, which is weird, i tried Firefox, and Opera and still no luck, any idees?

I even tried all the webpages of the website, non are loading, both of our computers can't access it, we are using a hub to share the internet among the two of us, we get the internet as part of the flat that we live in.

Do you think it might be the ISP blocking it for some reason?

10 years ago

Wouter

21 Posts
0 Reply Likes

ive even tried a web based proxy, and still nothing

10 years ago

smithy

1222 Posts
28 Reply Likes

can upass me your URL in here so i can have a look plz!!

10 years ago

Wouter

21 Posts
0 Reply Likes

http://calypso-defence-force.yolasite...
soon to be http://calypso-defence-force.com(just waiting a month)

10 years ago

smithy

1222 Posts
28 Reply Likes

it is working on my comp. try my site and post a screenshot on in here!! http://time-to-chat.yolasite.com

10 years ago

Wouter

21 Posts
0 Reply Likes

sure sure, i guess my isp must be blocking my website for some reason for packet data requests or something, im going to scan my computer for infections...that might help, i get the exact same error when i try to access your website by the way

10 years ago

smithy

1222 Posts
28 Reply Likes

phone up your ISP and see if 1 of there servers has gone down!! jus a thought and see if they know about it and tell them whats going on when u try to access a website!!

10 years ago

Wouter

21 Posts
0 Reply Likes

haha yeah i just did, they are going to contact me in the next half hour, the main engineer at the isp wil help me hahaha, but i think it must be something along the lines of that they detected alot of unknown data requests or something from that webpage, and thought it was a virus and cut us off, my brother made the page background a pic that was 1.2 meg large and that made loading times realy bad, i fixed it yesterday night though...but they must have blocked the website url then...only possible explanation

10 years ago

smithy

1222 Posts
28 Reply Likes

which ISP r u with??

10 years ago

Wouter

21 Posts
0 Reply Likes

errr dn0..its free with the flat we live in

10 years ago

Wouter

21 Posts
0 Reply Likes

itz centeq i think, i live in SA

10 years ago

Kershnee

2087 Posts
152 Reply Likes

Hi Wouter,

We have received your email in support as well. You would need to contact your Network support team to resolve this issue. This is a problem with your network.

10 years ago

UK Duke, Champion

3321 Posts
213 Reply Likes

Just to be 100% sure make sure yola has not made it into your virus protection blocked list.

I'm sure Kershnee will get to the bottom of it soon.

In the mean time continue editing your site - the rest of the world can still see your site.

Lee.

10 years ago

Wouter

21 Posts
0 Reply Likes

Hi again, i have contacted our isp and they have confirmed that the problem is not with them or a server with them that is down, i have also done a numerous amount of things to see if they would get it to work with no results.

2009-08-14T19:03:59+00:00

UK Duke, Champion

3321 Posts
213 Reply Likes

Have you try'd turning off any virus protection software?

If you have do you know how to use tracert?

Basically (if your using a PC) open the 'command prompt' window.

type in -

tracert 208.75.208.172

then when its finished right click the screen and select 'select all' ...then press 'Ctrl' and 'C' at the same time... go to word or another word proccesing program and paste it into that.

Send that to your ISP and they will beable to trouble shoot the problem.

Also paste it here on this thread and i'll take a look... i'm off line now for a few hours - i'll look in the morning.

Lee.

10 years ago

Wouter

21 Posts
0 Reply Likes

oh and another thing if this is any help we edited the website on both pc's

10 years ago

Emmy

5892 Posts
299 Reply Likes

Hello Wouter,

I can also get to your published website. If you can access it from your phone and others can access from their computers it sounds like and ISP issue. Did you ask them about ISP caching or if they use a proxy. Possibly their proxy is blocking our ip address. I know that Kershnee has said she received your email to support and will also assist you from there. Those are just a few things you can ask your ISP.

Emmy

10 years ago

UK Duke, Champion

3321 Posts
213 Reply Likes

Wouter - im still here for another 30 minutes - did you try tracert?

2009-08-15T13:23:50+00:00

Wouter

21 Posts
0 Reply Likes

look at the bottom of the page

10 years ago

Boomer, Champion

2055 Posts
84 Reply Likes

Hey Wouter,

You mentioned that you were sharing your internet connection! I've been having problems with my setup as well and was thinking it may be related to the problems you are having. At home I have a few PC's conected through two routers (switch's) to a shared (Vodacom wireless HSDPA) internet connection. After trying a direct internet connection, my problems stopped. Try connecting, using your phone as a PC modem, directly to the internet and see what happens.

10 years ago

Rich

237 Posts
7 Reply Likes

HI wouter, try getting into command prompt, Go to "Start > Run" and type "cmd" (no quotes), then select "OK" while at command prompt, type ipconfig /flushdns then press "enter". after you have successfully flushed your dns, now type ipconfig /release then press "enter", then type ipconfig /renew and press "enter". let me know if it resolve your problem.

2009-08-14T22:57:41+00:00

Wouter

21 Posts
0 Reply Likes

no sorry, i tried it flushed the dns but still no luck, it is a virus i know it...i cannot access my skateboarding website i made a while back aswell and i always could access it...will report back in the morning, going to scan though the night

2009-08-14T22:58:49+00:00

Wouter

21 Posts
0 Reply Likes

2009-08-14T23:12:01+00:00

Rich

237 Posts
7 Reply Likes

No no, I'm fairly sure that it's not cause of virus:

Your are not alone, You can find alternative steps here:
http://www.google.com/search?q=Networ...

10 years ago

Emmy

5892 Posts
299 Reply Likes

Thanks for all the great ideas guys! I am really hoping one of them works for you Wouter!

Emmy

10 years ago

UK Duke, Champion

3321 Posts
213 Reply Likes

Wouter - do you ignore my comments/replies on purpose?

If you had used tracert instead of 'flushing your dns' -- (all that achieves is getting a new internal ip)... you might of had an idea hours ago... its alright - im wasting my time with you.

'stop following thread'

Lee.

2009-08-15T13:23:19+00:00

Wouter

21 Posts
0 Reply Likes

dud its weekendd i woke up late and i havent read all the replies???

10 years ago

Wouter

21 Posts
0 Reply Likes

dude i read your reply, i did tracert and came up with this will post now
i also finished the antivirus scan an hour or two ago and it came up with 0 viruses, its avast! so i know there are realy none.

10 years ago

UK Duke, Champion

3321 Posts
213 Reply Likes

Wouter,

If you get my last reply on a email just ignore it.

If you do what i say above and select all the text from the tracert report and copy it into a email - then send it to your isp...

It looks like its step 7 isnet.net which i believe is a nameserver is the problem - Your ISP will sort it.

Lee.

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