Yola is experience technical difficulties. Please read this thread for more information.

  • 20
  • Problem
  • Updated 8 years ago
  • Solved
  • (Edited)
We are currently experiencing downtime due to network problems at our upstream provider.

Regrettably this affects Yola.com, the sitebuilder and published sites.

We are dependent on them and have every confidence that they will solve this problem as soon as possible.
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
  • anxious

Posted 9 years ago

  • 20
Photo of Vinny Lingham

Vinny Lingham

  • 12 Posts
  • 3 Reply Likes
Official Response
Dear Yola Users

As much as we try to be in control of our destiny here at Yola, some things are just not in our control. We currently host dozens of servers with a hosting company based in the USA that has been the subject of a Denial of Service attack - aka "Hackers" and they are trying to disrupt our hosting provider and prevent our users from accessing their servers.

Our providers are currently dealing with the problem as their highest priority and our engineers are working with them to resolve the issue. Essentially, no data or transfer can occur from our & your computers and the servers right now until the firewalls go back up and our hosting partner is doing the best they can to get things online.

In the past 3 years since Yola has been operating, we have have maintained 99.9% uptime and will continue to deliver a high level of service to our users, but as in life, things of this nature can and will occur.

I am told that things will hopefully be resolved within in hour and I humbly ask for your patience whilst we wait for resolution on this issue. I am personally involved with the resolution of this issue.

Sincerely,

Vinny Lingham
CEO, Yola.com
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Official Response
We just got the all clear that the DOS attack has been fended off and everything is back to normal.

A big thank you to:

Our customers for your patience and support. We realize that an outage of this nature is unacceptable to you and it is certainly unacceptable to us! We will do all we can to prevent something like this from happening in the future.

Our hosting provider InetServices, for their diligent, tireless work to resolve this problem and get us back on our feet.

Jonathan - our Systems and Services engineer who has had little to no sleep for the last 2 nights and is now beginning to babble incoherently :) But still manages to do his job without missing a beat. We are in awe, and trust that with a little rest he will make a full recovery! :)

The Yola support team - you guys are rockstars! Thanks for sticking by us through this one!