Never Receive "password reset email" from Yola

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  • Question
  • Updated 6 years ago
  • Answered
I am unable to reset my password for my Yola website account because I never receive the "reset password email" from Yola that they say they sent me. I receive all other kinds of mail from Yola at the same email address, but NOT the reset password one that I need to access my site and do my updates. (My email address is a g-mail address and has no other problems receiving mail.)

I have tried several different browsers and always check to see if it went into Spam/Junk folders...but nothing.
Photo of Karin Tempesta

Karin Tempesta

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  • frustrated

Posted 6 years ago

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Photo of Laura Thomas

Laura Thomas

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Hi Karin,

I'm so sorry to hear that. t's likely that the Reset Password email is being directed to your Spam filter or your "Social" or "Promotions" Gmail inboxes.

We're unable to assist with account management concerns via our forum but I have created a case for you using the Gmail address associated with this forum and our Account Management team will follow up with you there.

We'll get you back to your Sitebuilder as fast as we can!