New Comment Box widget not working

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  • Question
  • Updated 8 years ago
  • Answered
Every time I try to add a new comment box,(like clicking on "get widget" or copying and pasting in the html code), it doesn't work. I update my site, and go on it, but the comment box doesn't respond. Please help! My website: www.littlehousefans.yolasite.com
Thanks Yola!
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Anita

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  • confused

Posted 9 years ago

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Sanja, Official Rep

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Official Response
Hello Anita

I'm sorry to hear that you're having trouble adding a comment box. Here are a couple of suggestions that may work for you:

Disqus Comment Box:

1. To get the comment code, your site needs to be published.
2. Please go to Disqus.com and register for an account by clicking on "Sign up, free".
3. Register your site in the blue box. Enter your site URL, site name and site short name.
4. Create your Disqus Profile in the green box. Enter your username, password, and email address.
5. Click on continue.
6. Choose your language and any other optional features you'd like to include with your commenting platform. Then click on continue.
7. In the "Choose Install Instructions" box, click on Yola/Synthasite.
8. Copy the code in the #2 box.
9. Go back to site builder and drag over the HTML widget box and paste the code into the box. Then click on Done.
10. When you preview your site, you may see this message: "This page could not be reached by Disqus. If you are testing locally or on a password-protected page, please use the disqus_developer parameter as detailed here.." - please don't worry about that. You just need to update your site and you will see the comment box working on your published site.

Another alternative is to use Html Comment Box. Please follow the steps for this:

1. First log into your Google account. If you do not have one, then you can create a free Google account here.
2. Please go the Html Comment Box.
3. In the blue box, you will need to click on "Log in" - this will give you your moderation tools. You will be taken to your Google email account. Enter your login information. Once completed you will be taken back to the Html Comment box site.
4. Please select the options you want available (which is found in the blue box). Then, copy the code you see in the green box.
5. Go to your site builder, drag over a HTML widget box and paste in the code.
6. Save and update your site.

Please let us know if you still have trouble with this. If you could also point us to the page where you are trying to add this, we can take a closer look at what's going on. Thanks.