New domain not showing up?

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  • Question
  • Updated 8 years ago
I bought a new domain and added it as my primary domain, now when I type in either of my domains, nothing comes up. I paid for it, so why is my website gone??
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The Willows

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  • frustrated

Posted 8 years ago

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diane

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Hi,

I'm sorry you are having an issue with your new domain. This may be related to a bug we are experiencing where the domain records have not been automatically set which is why your site is not publishing. Can you please send us an email at support@yola.com with the url to your site so we can check if this is indeed related to the bug? It will then be forwarded to our engineering team where the records will be manually set and your site will be published.

I am sorry for this inconvenience and we will have this fixed as quickly as possibly. You can expect to hear from us within 48 hours for an update on this problem.