Images missing in the Sitebuilder

  • 4
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
i have logged into yola 5 times today and my banner and images on website are not showing in the builder any reason for this guys just a tech glitch none of the pictures stored on the website are showing in the builder image enclosed
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Paul Rhodes

  • 79 Posts
  • 7 Reply Likes

Posted 6 years ago

  • 4
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Official Response
Hello,

Sorry for the frustration of your missing images. Our engineers are aware of this problem and they are working on it. We will update you here when we know more.
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Stefan, Official Rep

  • 4448 Posts
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Official Response
Hi all

We have found out that most users who encounter this problem use Internet Explorer. Please note that we don't support Internet Explorer 7. While we do support IE 8 and 9 and we understand that you may not want to change to a different browser, we have seen that using Firefox or the latest Google Chrome version has sorted out the issue for most users affected.

Can you please try a different browser and give us your feedback?

Nevertheless we'll keep on investigating on this problem and working on making Yola work for you again with the Internet Explorer versions supported by us.
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Stefan, Official Rep

  • 4448 Posts
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Official Response
As Sanja commented above/below, the error has been fixed, and you should not experience this issue any more.

Please clear your cache and cookies, and check your Sitebuilder.

Let us know if the problem should persist or reoccur on your end. Thanks for bearing with us on this one!