No scroll bar

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  • Question
  • Updated 9 years ago
  • Answered
Hello

Why cant I find a scroll bar under the page "set up online store with paypal? I spent 2 hours adding products and prices and when I got finished I could not scroll down to click OK because The scroll bar was missing. I have lost everything I did in the last 2 hours because there was not a scroll bar to upload it on my page so I could edit it.
I was able to scroll down to the OK button yesturday but tonight I cant. There is a scroll bar onthe section where is says edit/delete. But usually there is a scroll bar so we can scroll down to click okay button. There are scroll bars everywhere else. on the yola site. I can not edit because when I edit I can not scroll down to press the ok button. Instead to get out of that page I have to click the little red x on the top of the page. Then I lose everything I tried to edited.

Thank you for reading all this. I tried to give you as much information as I could.
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Christopher Tracy

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  • frustrated again

Posted 9 years ago

  • 2
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UK Duke, Champion

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sorry to hear that...

i never use the feature your talking about so i dont really know what to say.

If you're using a mouse, normally clicking the centre button and pulling the mouse down will do the same as using the scroll bar.

Lee.
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Marije, Official Rep

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Hi Christopher,

Did Lee's suggestions help?

If you're still struggling, could you let us know what page of your site this is happening on? Could you also confirm which browser and version you are using.
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Christopher Tracy

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I never got Lee's suggestion
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Christopher Tracy

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What do you mean by browser and version?
giftsnthings.yolasite.com I am talking about the paypal online store catalog where everything I have uploaded goes. I see edit/delete but can't post on page because the scroll bar to lead me to the okay/delete buttons are missing
I am trying to edit there is one scroll bar however there used to be two on that page. The scroll bar I am needing is to lead me to the okay button.
I am getting tired of messing around I would like to edit my page so customers can see all my products which I still need to edit on my website.
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Christopher Tracy

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It is the paypal page. where the paypal page is is for the online store. I will try what Duke suggested and see if my middle but might work. I will let you all know.
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Christopher Tracy

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I tried to do what Duke suggested by using the center button on my mouse pad but that did not work either.

It is the paypal catalog step 2 of 2 page. I can upload pictures and info but I can not click the ok button on that page to put everything I have done on the page so I can edit on to my website. I see edit/delete but can't get to the ok button To get out of that page I need to click the red x button. Then I loose everything I previously did.
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Christopher Tracy

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I can not even see USD choice like I used to be able to.
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Christopher Tracy

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I tried adjusting my screen resolution but that did not even solve the problem
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Christopher Tracy

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problem not solved.
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smithy

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is it a widget thing that u drag and drop??
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Christopher Tracy

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no It is on the paypal online store catalogue page step 2 of 2.
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smithy

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right can u put a screenshot on here and i will have a look for you!!
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Christopher Tracy

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I am not sure how to put up a screen shot
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Sanja, Official Rep

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Hello Christopher

I'm sorry to hear that you're having problems with this. Can you please post your site url so that we can take a closer look at what's happening. Also, can you try using a different browser, such as Firefox, to see if this makes any difference?
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Christopher Tracy

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I am using mozilla firefox. also what is an url? giftsnthings.yolasite,com is my website. Do you need my password or something. but the problem is when I am trying to edit from the paypal online store step 2 of 2
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Christopher Tracy

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I really need this site because Christmas is nearing and I have to have a site for my old and new customers to check out.
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Christopher Tracy

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http://sitebuilder.yola.com/ide/index...

The name is giftsnthings
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Christopher Tracy

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Set Up Your Online Store with PayPal Step 2 of 2

This is the page which is needing the scroll bar so that I can scroll down and click okay or cancel buttons without pushing the red x button on top of page.
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Christopher Tracy

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Help
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Sanja, Official Rep

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Hello Christopher

I am now looking into this. Can you please tell me on what page you're seeing this problem? Thanks.
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Christopher Tracy

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Again on the paypal online store catalog page 2 of 2. after I upload my pictures price and content. It lists everything I uploaded but cant find the okay button at bottem of page because no scroll button.

If you are looking on my rebuild siteclick on christmas or any other page on one of the pictures right click edit you will find a list of products you can scroll down the list but if you make changes you can not scroll all the way down to the okay button. there are usually 2 different scroll bars but now there are only one.
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jeremy, Employee

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Hi there Christopher,
We are currently working on the problem.
In the meantime can you see if you can zoom out of your page (using "ctrl" and "-" ) and then see if you can access the buttons.
We will get back to you as soon as we have feedback from our engineering department.
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Christopher Tracy

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I will try
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Christopher Tracy

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Thank you very much Jeremy. I do not need the other scroll bar after all. That solved the problem. I am able to press the okay button now. I did what you suggested by holding the (ctrl button and the "-") buttons at the same time and it made the page smaller so I can press the okay button. Thank you very much.

Problem is solved.