non readers error oops help can I fix

  • 1
  • Question
  • Updated 7 years ago
  • Answered
I can't get my site to publish changes. I did use Word because I didn't know or read the instructions cant figure out the fix can you help
Photo of joyce Ballard

joyce Ballard

  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Joyce,

This would depend on the extent of the damage caused by the Word document. If it's in your index page it is very difficult to get to if it's preventing access in your builder.

If it's on another page you may be able to simply delete the text widget that you placed it in.

If you are finding difficulty in accessing the page then the easiest way is to delete the page and restart the page construction. If it's your index page then you may have to rebuild your site. You can send an email to support@yola.com and ask if they could do anything about the problem if it's preventing you access.