none of the domains are showing published the site is not live

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  • Question
  • Updated 7 years ago
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sharenrooks

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  • confused and frustrated

Posted 7 years ago

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Marije, Official Rep

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Hello Sharenrooks,

Could you post your site's URL so that we can find out what could be going wrong?
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sharenrooks

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I am the web designer and this site has been the most difficult to transfer. I have 2 yola sites and have built 3 others no problem just this one www.authorgwjacobs.com
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sharenrooks

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Domain servers in listed order:
NS4.VPWEB.COM
NS3.VPWEB.COM
NS2.VPWEB.COM
His site use to be with Vistaprint he purchased it and forwarded it to yola.
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Marije, Official Rep

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Hello sharenrooks,

There are two domains gwjacobs.com and authorgwjacobs.com.

The transfer for gwjacobs.com failed because "Transfer timed out waiting for owner approval". This means that an email was sent to the owner of the domain to authorize the transfer but it wasn't done. We can re-initiate the transfer for you (at no extra cost) - could you send an email to support@yola.com? (Mark it for my attention). I can then also let you know where the authorization email is being sent - I don't want to post an email address on the public forum.

If you would like to keep the domain with Vistaprint, you will need to point it to Yola and you can find those steps on this link: http://www.yola.com/tutorials/article....
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sharenrooks

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How simple will this be?
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Marije, Official Rep

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Hi Sharen - I've just replied to your email...
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sharenrooks

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Thank you, I am trying to get him on the phone so he can forward email immediately once received.