Norton Safe Web?

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  • Question
  • Updated 9 years ago
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Norton Safe Web wants their authentication file added to my Yola root directory but Yola can't do that. Has anyone found an alternative way to get an OK for their website from Norton Safe Web?
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Murray Rosenbluth

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  • frustrated that I can't get "Safe Web."

Posted 9 years ago

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Sanja, Official Rep

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Hi Murray

Unfortunately, I do not have an answer for you. I did manage to find this response from one of the Yola Reps - Jeremy regarding this. It was posted a month ago, so I don't know if this is still applicable. (This was taken from this thread: http://forum.yola.com/yola/topics/syn...)

We have had an issue with Norton lately - It appears that someone created a site and uploaded some malware and hosted it on our servers. Norton Safe Web then erroneously flagged all yolasite subdomains as unsafe.
We have removed the offending site from our servers and have contacted Norton Web Safe to appeal and to find out why they flagged all our subdomain hosted sites, instead of only the site in question.


Hopefully someone else will be able to shed some light on this.
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peter

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Illegal Links were added to my website whilst being hosted by Yola. Yola suggested changing my Website Builder Password. This was not done and has not been done. Two hours after reporting to Yola the hacking the links were removed. No breach of my personal computer security ever took place.
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Kershnee

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Hi Murray,

If you would like your site to be approved by Norton's Safe Web system, you can submit your URL on this link: http://safeweb.norton.com/
An approval rating will open and if you would like to change what is displayed, click on "Site Owner? Click here" to submit your site for review.

Norton has an additional verification process that requires you to verify your site by uploading an HTM file to the root folder of your site. Unfortunately this is not possible on Yola as you do not have access to the root folder and HTM files cannot be uploaded to the File Manager.

For more information on how their system works, please click on this http://safeweb.norton.com/about
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Murray Rosenbluth

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Hi Kershnee,
I previously did all that you sugggested before I asked my question here. Nothing worked. I am afraid that there is no answer unless Yola agrees to put the Norton verification HTM file on their root folder. You should be able to do that in secret without damaging your security. This is the file.

yhwrggrr9504va4yjj4hqk6d435mqgzh6lbdyb0f6238hud-e5f6f3kiqf5qg1gx3lr20vqi5cmrhc6cpiocz6snitaiucexr89zvsng1r8pu2pws4b976--uim5zyv9
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Murray Rosenbluth

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Good news. Norton has upgraded our site, www.TumainiKenya.com to a SAFE site. I don't know how or why it happened but apparently it did not involve the root folder. Thanks to all who helped.
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Emmy

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Wow, that is awesome! I know this was important to you and I am glad it worked out.

Emmy
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Richard Chilcott

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I too have been trying to get my website verified with Norton Safe Web, without success. I have followed the Norton instructions but as has been pointed out we do not have a Norton Verification HTML capability. I see this as a really significant issue. Many potential clients have Norton Internet Security and they will be inhibited to enter a Yola based sites because they won't have 'Safe Site' logo from Norton. Murray, I'd really like to know how you managed to get your site upgraded!
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Murray Rosenbluth

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I do not know why Norton suddenly declared my site SAFE. It's not something that I did. It's something in their system that I do not understand.

Maybe because after I tried over and over they investigated my site and found no problems.
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KanThaiDecor

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You might want to consider Site Advisor from McAffee as it has become a very popular add on for IE and Firefox....When you surf the net you will see a list of sites on a web page and to the right of each site you will see a green, yellow or red rating.

Here is a link to cnet.com where you can get Site Advisor for Firefox and or IE . . .http://download.cnet.com/1770-20_4-0....

Once you have this on your browser visit your published site home/index page.On Firefox as I use,you will see to the bottom right
a McAffee badge....Click it while still on your home page and it will take you to their site and que your site for testing.You don't have to do anything else to your site....They used to do this the same way Norton does, but now you just do as stated above....I am not sure how long the approval process takes. I do totally agree that it really is a confidence builder to have a green approval rating next to your site as it shows up in user searches.This is all free by the way.
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Richard Chilcott

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John,
Thanks for your suggestion. I'll give that a try. That will fix clients who use McAfee but obviously Norton users will still get the 'Site Not Tested' symbol.
Will let you know how I get on.