Not able to get into the online store!!!

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
When I click on the online store tab, its just stays on the loading screen and never lets me in to edit. Being doing this for the last 3 days.
Photo of Jason A. Brooks

Jason A. Brooks

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  • frustrated

Posted 7 years ago

  • 1
Photo of Nazlie


  • 1721 Posts
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Hi Jason

I'm terribly sorry to hear that you are having this issue and understand your frustration.

As a first troubleshooting step, please clear the cache and cookies on your web browser. Follow the steps in this link : How to clear cache and cookies.

If you have done this and are still unable to open up the Yola Online Store, please let us know.
Photo of Jason A. Brooks

Jason A. Brooks

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I did as you said, and its still not letting me in the online store
Photo of Gop


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Hello Jason,

the Store is functining so I have a couple more suggestions which have worked recently:

Update your Flash and Java as both these have been updated very recently and in fact there have been 2 Java updates within the last week.

Secondly some users are experiencing problems with IE and Safari browsers but Chrome and FireFox are working well with the Store so you may like to switch your browser and just check that you are using the most recent versions as well.