Not Getting Emails From Contact Form

  • 1
  • Question
  • Updated 6 years ago
Hi Guys
I have tried sending a test contact form but it is not coming through on my email.
I have changed the email in the contact settings ok but no test email has come through
any ideas
Photo of rickymccleery

rickymccleery

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Ricky

To investigate this further for you, I need to know either your Yola login e-mail address (please do not post your password) or the URL of a Yola website that you published in your account. Thanks.
Photo of rickymccleery

rickymccleery

  • 2 Posts
  • 0 Reply Likes
Hi Stefan
Thanks for looking
the address is entertainment321@btinternet.com

Thanks again
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Ricky

I will be testing your form now. Please do not work on your website until I let you know, ok?
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Ricky,

I think you may have confused the display and the settings view of the Yola Form widget. When I viewed your Contact us page of your website, I saw that you had entered your own details into the fields of the form. I suppose you wanted forms to be sent to entertainment321@btinternet.com.

When you click on the "Edit" link on your Form Widget, you must then click on the Settings tab in the dialogue box to edit the e-mail address where you want form submissions to go to.

I have checked this with my own e-mail address, and have now changed it back to your e-mail addres entertainment321@btinternet.com.

I will send you a test form now. Please let me know if you received it.