If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Is the text copied and pasted from another source such as MS Word by any chance? If so it can bring some unwanted formatting with it which can make it impossible to edit in the sitebuilder. Try pasting into a program like NotePad first to strip out the formatting first and then paste into the sitebuilder and reformat.
If this doesn't solve the problem, please post the link to the site so that we can take a closer look.
Which browser is your dad using? Internet Explorer 10? We're currently busy making IE10 fully compatible with Yola. Please use another browser for the time being. Yola works best with Mozilla Firefox and Google Chrome.