not pointed? IT IS!!

  • 1
  • Problem
  • Updated 8 years ago
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when i visit my domain it says its pointing to yola, when i add it to my site it says not pointed, then it says something went wrong and to email support, when i did i got no response

HELP!!
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Alex

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  • sad

Posted 8 years ago

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Brianna

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Hello Alex,

Thank you for your email. If you have emailed support, we ask that you wait 24 hours for a response, though we typically respond much sooner then that.

Can you share your domain with us? I will be able to look into your domain information and see what is causing this issue.

I am eager to assist you, Alex!
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Alex

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BTW i sent the email 2 days ago,

the domain is http://movies.tellyads.cz.cc
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SilverX

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Alex,
whichever you add as the domain, your web site is www.example.com.(automatically redirects to the www version.

Make sure that you have added 2 A records.
(for movies.teleads.cz.cc and www.movies.teleads.cz)

this should be the mistake you've done.

Your site has no www.Movies.teleads.com A record.

Yola does this to protect your site from being banned due to duplicate content.
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Marije, Official Rep

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Hi Alex - I found your email in our spam folder and will reply there too.

When I look up the domain, there don't appear to be any A Records set (as Ayesh says).
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Alex

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sorry for a late reply (my internet overheated yesterday and wouldnt come back on)
i have added the www. a record aswell, now i will just have to wait,

alex
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Brianna

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thanks, Alex. Keep us posted if you need further assistance!
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Alex

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still nothing! please help!
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SilverX

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Alex,
can you post the problem at Texby forums ? People there will help you to figure out.
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Sanja, Official Rep

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Hello Alex

When I look up your domain's settings, I see that you have one A Record pointing to Yola and another pointing to: 207.58.177.96

Please make sure you have 2 A records set up. If you would like your domain to work correctly with the "www" prefix you need to make sure that your DNS settings are configured correctly to support the "www" prefix. For this you need to set up two A-records:

* Some domain registrars require one A Record with the hostname "@" and one with the hostname "www".
* Other domain registrars allow you to create one hostname called "domain.com" and another "www" (replace "domain" with your own address).
* Both should point to our IP address: 184.72.229.176

For more information on pointing your domain to Yola, please take a look at our tutorial: Publish to a domain you already own.
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Alex

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so its linked to the wrong IP address?
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Monique, VP of Customer Support

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You just need to be sure that both your A records point to: 184.72.229.176
Then it should work.
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Alex

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i they are,

i dont know whats up!
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Brianna

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Hi Alex,

When looking into your domain information, I still see two different A Records. Please see here:



It appears that you have not changed your second IP address to: 184.72.229.176. I see that your registrar is Moniker Online Services. Please visit them to make these changes. Unfortunately, we have no way to access records that are external, and cannot make this change for you. If you struggle with changing your A Records, I would suggest emailing your registrar with a message like follows:

"Dear Moniker Online Services,

I have built a site with Yola and I am hosting my site with them. However, I have purchased a domain through you and need you to provide me with domain name management. I need to use your name servers but set up two A records (address record) to point to: "184.72.229.176". Can you assist me with this or give me instructions on how to do it? If not, please could you advise me how I could get this done."

Please let us know if you need further assistance, Alex!
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Alex

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i have had a look and it says it all ok, but i did miss out the . in the www.movies part i put wwwwmovies oops, but why does it think its pointed to another Ip address

(P.S.
my domain is from http://nic.cz.cc not moniker)
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Alex

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i am trying to change the small error that i said was made above but its not fixing,

it wont let me have a . it automatically gets rid of it, i am doubting weather it will allow http://movies.tellyads.cz.cc

(also why when i visit the domain does it says its pointed to yola but in yola it says its not!)
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Sanja, Official Rep

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Hello Alex - that message is confusing we know! We are working on addressing this. Have you tried contacting your domain registrar to see if they can help?
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Alex

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i will have a go
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Nathan, Champion

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Hi Alex, cz.cc wont really respond for like a week unless they have updated and got more support reps!
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Nathan, Champion

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Hi, I had this problem too. I made http://my.nathansmusicstudio.cz.cc and pointed it but it kept saying it isn't. But, a Yola employee went in for me and got it to work some how and I didn't have to do anything. I could not get it to work for nothing so I had posted on this forum about it and an employee went in and got http://my.nathansmusicstudio.cz.cc added to my site somehow. I forgot who it was though because it was like 2 months ago and I don't remember the topic it was on. I will try to find it and then tell you the employee it is and maybe they can help.
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Laura Thomas, Social Media Coordinator

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Unfortunately, unless Alex has both A records set up properly and pointing to this IP address: 184.72.229.176 we won't be able to resolve the problem as the change must be made with the domain registrar. Once both A records are set up properly, we can absolutely take it from there!

Alex, our records indicate you still have A records pointing to 2 different IP addresses. Once 207.58.177.96 is changed to 184.72.229.176 you will be able to publish your domain to your Yola site.

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Nathan, Champion

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Hi Laura, what do you use for the DNS lookup?
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Brianna

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Hi Nathan,
We use a company tool to look up DNS settings :)
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Nathan, Champion

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Thanks for letting me know. Is it through any service or is it made by Yola?
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Brianna

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No problem, Nathan.
One of our engineers, Jonathan made our DNS tool. We do however use Terminal (on our Macs) on a daily basis for domain look up.
Cheers!
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Nathan, Champion

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Wow, that is cool. :)
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Nathan, Champion

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Hi Alex. How about you just delete that www. record? Because, sub domains are not suppose to have www. in front of it. If you look, here is the records in a screenshot:



The one with the black arrow on it is the my.nathansmusicstudio.cz.cc You only need one pointing to 184.72.229.176 If you look at those details, thats how it is supposed to be. But, "my.nathansmusicstudio.cz.cc" would be "movies.tellyads.cz.cc" Here is the record form with all of the details that you need:



I put in ".tellyads.cz.cc" in a photo editor so it looks more like yours.

So, that screen shot is how it should look, exactly. So if you just delete those 2 records and then redo it with those details above, it will work.

Nathan
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SilverX

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Nathan,
did you say that your site is working WITHOUT www prefix for your subdomain ?(my.example.com, instead of www.my.Example.Com ?)

this is not possible!

I'm sure that yola rewrite(formely redirect) my.example.com URLs to www.example.com.

Live preview: go to old. texby. com, you'll redirect to www.old . texby. com
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Nathan, Champion

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Hi, it is working without www. Go here: http://my.nathansmusicstudio.cz.cc and sign in with Login: Test and Password: Test and you will see. You have to go to advanced settings and select wthout www. in front. Here's a screen shot of the setting:



Just click Advanced settings next to "Open" in My Yola.

I hope this helps!
Nathan
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Alex

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ive done that but its still not working, i have also taken away the www.movies.tellyads.cz.cc away but still yola says its not pointed!
in the cz.cc dashboard it says that they all are pointed to the correct Ip address whats wrong!
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Nathan, Champion

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Hi Alex, no matter what, it will always say that it is not pointed because there is something wrong. But, once you have set this up, Yola employees can go in and set it for you.
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Alex

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i think it has been done now

can yola go in for me?
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Nazlie

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Hi Alex
I have just checked your DNS settings and I see that you have only 1 A Record pointed to Yola. You need to created 2 A Records with Yola's IP address, 184.72.229.176. We have a tutorial that describes the steps in more detail, here: http://www.yola.com/tutorials/article....

Once you've added the 2 A Records, it can take up to 48 hours (usually a lot less) for the changes to take effect on the web.

Let us know once you have set up your 2 A records so we can check if the changes have happened.

Thank you
Nazlie
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Alex

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so you mean make 2 movies.tellyads.cz.cc 's because i cant add the www.movies one =S
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SilverX

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You need to create the www.movies.teleads.cz.cc subdomain, pointing to Yola IP. This is the problem.
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Nazlie

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Hi Alex
Silverx is correct. You need to add a WWW A record for movies.tellyads.cz.cc. It must have the Yola IP address 184.72.229.176.

Good luck!
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Nathan, Champion

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Guys, I only added one to mine and I have the same exact domain registrar as him. Here is a screen shot of all my records, I only added one for the sub domain my.nathansmusicstudio.cz.cc



And somebody at Yola went in the site builder or something and did it for me after I had that set up.

And, sub domain are not supposed to have www. in front of it because they are like sub domains their selves but not really.

I did not have to add www. in front of it, the employee told me (I think it was Jeremy) to just add one record. And then the employee went in and set it up after I had the record set up.

You cannot add www. in front of the sub domain name in the domain regitrar we have because sub domain aren't supposed to have www. in fornt of theme.

Sincerely,
Nathan
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SilverX

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Okay, Nathan and Alex.
DIY, I won't appear in this thread anymore.
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Nathan, Champion

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Hi, sorry, did I make you mad? I'm sorry if I did. :)
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Nathan, Champion

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I am confused

Hello everyone on this thread, I am confused right now. I only had to add one record since I already had 2 A records for the actual domain pointed to Yola. Do you mean you need to like this:

www.tellyads.cz.cc points to 184.72.229.176

tellyads.cz.cc points to 184.72.229.176

And then for the sub domain have this:

movies.tellyads.cz.cc points to 184.72.229.176

Is this correct? Because what I did is I already set up nathansmusicstudio.cz.cc with another Yola website with 2 A records and then I just created one A record for my.nathansmusicstudio.cz.cc which is as follows:

my.nathansmusicstudio.cz.cc points to 184.72.229.176

So, is this what Alex needs to do, set up the regular domain and then create an A record with movies in front of the domain pointing to 184.72.229.176?

Kind regards,
Nathan
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Alex

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so do i make 2

http://movies.tellyads.cz.cc 's or just one?
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Alex

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so do i make 2

http://movies.tellyads.cz.cc 's or just one?
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Nathan, Champion

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Hi Alex, here are all of the records you have to make:

----------------------

First Record:

Host: movies Type: A Content: 184.72.229.176

Second Record:

Host: www Type: A Content: 184.72.229.176

Third record:

Host: (nothing) Type: A Content: 184.72.229.176

----------------------

So you have to create 3 records all together.

***Where it says (nothing) leave it blank and don't put anything there.***

Sincerely,
Nathan
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Alex

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thanks, i will have a go =)
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Alex

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thanks, i will have a go =)
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Alex

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thats what i have
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Nathan, Champion

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That looks right. Now wait up to 48 hours (usually a lot less) and then an employee can go in and set it up.

_______________
I'm confident
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Alex

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thats how it was already! i didnt need to change anything, i will still wait 48 hours though =)
thanks nathan
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Nathan, Champion

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No problem Alex :)
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Alex

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YOLA STAFF!

is it pointed? does it work? can somebody go in for me?
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Nathan, Champion

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It should be, because you have all of the records I have for a sub domain. I think it is now.
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Jackie

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Hi Alex,

Thanks for the update! We have been experiencing technical problems with assigning subdomains correctly, so I will need to speak to one of our technical staff to confirm. If this is the case, then they will be able to assign the subdomain correctly for you, and your site will be up and running in no time!

Apologies for the delay and any inconvenience this may cause. I'll be able to get back to you with an update in 24 hours.

Cheers,
Jackie
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Alex

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thanks so much!

ive been waited ages, i hope its fixed soon =)
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Jackie

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Hi Alex,

I'm pleased to let you know that your subdomain is now published! You can view it by clicking here: http://movies.tellyads.cz.cc/

Just to let you know that you only have one A record pointing to 184.72.229.176. The www A record is still pointing to 207.58.177.96. You can see this for yourself if you enter "www.movies.tellyads.cz.cc" in the 'Domain' field at this link: http://www.kloth.net/services/dig.php

This means that you will not be able to see your site at www.movies.tellyads.cz.cc, and if you would like your domain to work with the www prefix then you will need to change the A record to 184.72.229.176.

You can let me know once this is done, and one of our engineering staff will be able to assign the www record for you.

Apologies for the delay, but I'm so happy that we were able to get this fixed and your subdomain up and running! Thanks for your patience :)

Thanks,
Jackie
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Alex

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nooooooo! its pointing to the wrong website!! the movies one goes on my other website, when i visit http://tellyads.cz.cc it takes me to my tv ad site and the url says movie website!! look!

alex
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Alex

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nooooooo! its pointing to the wrong website!! the movies one goes on my other website, when i visit http://tellyads.cz.cc it takes me to my tv ad site and the url says movie website!! look!

alex
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Nathan, Champion

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Hi, just go to the website it is currently pointed to and click "advanced settings" in My Yola then remove the domain form that site and go to My Yola again and then click advanced settings for the website you want it pointed to and add it by selecting it in the drop box on the domain list

If this is confusing to you or if you don't understand it please let me know and I will rephrase it or post screen shots.

Sincerely,
Nathan
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Alex

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ok nathan =) i hope starts working finally!!
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Alex

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its all nor fully working, i would like to say a big thanks to everyone who helped me =)

alex

http://tellyads.cz.cc/
http://movies.tellyads.cz.cc
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Alex

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hmm, maybee in an hour youl see the domain (lol snows on the way i think =D)
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Sanja, Official Rep

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Great to hear that it's now working Alex!
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Nathan, Champion

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It still is not working. It must just take a while.
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Brianna

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Nathan,
Have you tried clearing your cache? Everything is working properly for me as well. And the snow... depending where you are, it may be on the way! We have a nice white sheet in Wisconsin now :)
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Nathan, Champion

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I am going to clear my cache now. I am near Wisconsin! :) It is probably on the way now because I am in MI. (Right next to Wisconsin)

Sincerely,
Nathan