Not receiving for submissions?

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
Hi, I have to forms on my site and not receiving submissions from either of the. I have tried a live account and gmail. Help please.
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Maddi

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Posted 7 years ago

  • 1
Photo of Michael Cooke

Michael Cooke

  • 126 Posts
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Hello,

Click on the border for the form in question and click 'Settings'. Is the email shown the email you would like for form submissions to be sent to?
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Maddi

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Received email from support and they tested the form... Seems to be a bug so now using the widget.
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Brianna

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Hello Guys,

I have tested this and it does appear that form submissions are not being received. For the time being I would suggest using the Wufoo Form for the time being. We will certainly keep you updated when our engineers have had time to look into this. Thanks!
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Brianna

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An Update:

I am happy to confirm that I did receive the submissions I tested - it just took a bit longer then normal.

This being said, I no longer thing this is a bug. Please re-check your Spam/Junk folders and give it some time. (It took approx. 3-4 hrs for me to receive my test). We would appreciate you touching base with us tomorrow in this regard.
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Maddi

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Hi, they came threw in to my inbox, but i have done the Wufoo forms now so will be leaving as is as it takes me forever to do this web site stuff lol.
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Sanja, Official Rep

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Hi Maddi,

We're just glad to see you have a way to use a form on your site, whether it be Wufoo or Yola's!