Not receiving form submissions.

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I have forms set up on my website www.ukplankers.org but it's taking hours between someone filling out the form to me getting the email. (I'm still waiting for an email for a form submission made at 02.15 this morning (It's now o8.20))

I have got the correct email address in the settings part of the form.

I'm sure this isn't usual as up until now, I have received form submissions almost instantly.

Could someone please look into this for me?

Also.....Is there any way that I can make the form so it is compulsary to fill out certain fields?

Many thanks

Steve
ukplankers.org
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Create My Website

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  • frustrated

Posted 7 years ago

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smithy

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i just filled in my form and it i have received it
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Create My Website

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I still havent received the submission that was completed on my website early this morning.

This is the Nav Path my visitor took:

www.ukplankers.org/
22 Jul 02:07:08
www.ukplankers.org/

www.ukplankers.org/
22 Jul 02:09:55
www.ukplankers.org/a-load-of-plankers...

www.ukplankers.org/a-load-of-plankers...
22 Jul 02:15:03
www.ukplankers.org/join-the-revolutio...

www.ukplankers.org/join-the-revolutio...
22 Jul 02:15:32
www.ukplankers.org/join-the-revolutio...

www.ukplankers.org/join-the-revolutio...
22 Jul 02:16:00
www.ukplankers.org/submit-videos.php

i have the form set up to send all form submissions to my email address but as of yet I still havent received this submission.

I know this submission was definately completed because by following the 02:15:32 URL above, you end up on this conformation page that my visitor would have seen.

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Emmy

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Hello,
I'm sorry to hear you are having trouble with this. Can you do a few things for me and let me know if this does not help:

1. Make sure you are checking the correct email address. To find out what email address your forms are submitting to please click on the little "Edit" icon in the upper right hand corner of the Form Widget, click on the "Settings" tab and you will see the email address the forms are submitting to.
2. Check your Spam/Junk mail folder to see if the form submission possibly ended up there.

Please let me know if this does not help the problem and you have still not received the form submission and I will gladly assist you further.
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Create My Website

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Hi Emmy,

Thanks for answering.

Ive checked both and theres nothing from yola in my spam and the email address is correct.
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Create My Website

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I think this may be a more widespread problem not just limired to my forms as "Smithy" posted here about 4 hrs ago and I've literally only just had the email come through from Yola to say that he has posted.
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Emmy

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Ahhh, I see. So you are thinking that it is more of an email problem with your host as you just received the update from Smithy? Generally if there is a widespread problem with Yola there are more people reporting the problem. Let us know how this goes for you.

Kind Regards,
Emmy
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Create My Website

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Yes, I think it's probably an email provider problem. I'll change the email address on the form and if the problem persists with the new one we'll know that the problem is at yola's end.

Thanks for all your help so far.
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Emmy

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Great, let us know how it goes Stephen.