Not showing photos

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
When I went to edit my website I realized most of my pics were a bunch of little red x's. I checked to make sure the files were all proper on my end and they are fine. On the published website it there is no problem...only when I try to edit. I've tried adding new pics, changing browsers, deleting cookies, logging in and out...nothing!



Photo of sweetdreamsrattery

sweetdreamsrattery

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  • frustrated

Posted 7 years ago

  • 1
Photo of Nazlie

Nazlie

  • 1721 Posts
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Hi sweetdreamsrattery

Thank you for including the screen shots.

This problem is a bug in Yola and our engineers are working on a fix. The good news is that we have a workaround you can use in the meantime. Here is what to do:


  1. Go to Site > File Manager.

  2. Right-click on the picture with the red circle and select "Edit with Picnik".

  3. When the picture loads in Picnik, click on "Auto-fix". You'll see it on the left panel.

  4. Then click "Save to Yola".



Repeat these steps for each of the photos that you are not seeing.

Sorry for the inconvenience. We will update you as soon as this problem has been fixed.

Nazlie