Now my log in details won't work. can't access my own account

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  • Question
  • Updated 7 years ago
  • Answered
Hi admin,

Now I cannot log in to Yola ??? What is happening???

Hope you can help me! Aaarghh!

Also I accidentally deleted my free Silver package gifts after I bought the silver package, the Google adwords, Facebook etc, can you email me them again? Thank you so much
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Leonie

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Posted 7 years ago

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Nathan, Champion

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Hi Leonie,

Did you try clicking on the "Forgot password" link when logging in? You'll be able to enter the email you signed up with to reset your password.

About the Yola Silver email with all of the stuff in it, if you use Gmail or Yahoo Mail, there is a "Deleted" folder to see all of the emails you deleted.

If you don't have Gmail or Yahoo Mail, I think other mail providers have that too. But if yours doesn't please email support@yola.com and they can assist you from there.

Kind regards,
Nathan
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Leonie

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thank you Nathan :)

you are so fast to answer.

don't know what's happening but I reset my password twice, still couldn't gain access so reset a 3rd time and did get access. weird!

I will email yola support re my deleted goodies! ta muchly
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Laura Thomas, Social Media Coordinator

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Hi Leonie,

There is not a Silver account associated with the email you contacted us with. Is it possible you created two accounts?

This is a public forum so we don't want to verify account details or emails here. If you are unable to access your Yola Silver account and promo code email, I do suggest emailing us at support@yola.com per Nathan's suggestion.
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Leonie

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Hi Laura,

I have had trouble using / logging in with the other gmail address.

I just emailed support with my silver account purchase transaction number :)

Hope to get everything sorted soon

Thank you again Laura :)