Online Shop Not Reading Correct Size of PHoto...HELP!!

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I am attempting to load up a photo for my online shop. The photo has been resized repeatedly even though the initial size was 500 by 500 pixels. I have reduced the photo to 100 by 100 pixels and it STILL says that it is too large. HELP!!
Photo of Amy Temple

Amy Temple

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Jen

Jen

  • 206 Posts
  • 24 Reply Likes
Hi Amy,

I was able to add an image to a test product in your store.

Please could you check the following:

  1. Log out of Yola, restart your browser and log in again.

  2. Try using Yola in a different browser (e.g., Chrome, Firefox, Safari, Internet Explorer).

  3. Check to see if you are having problems with your network or internet service provider.

  4. Clear your browser's cache. This link has more information: Clear cache.

  5. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

  6. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.

  7. Try loading the site on a different computer or network if possible.


If none of these suggestions solves your problem, please could you let me know what browser you are using (e.g., Internet Explorer 7, Firefox 3 etc)?

Thanks for your help!
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Amy,

The image file size may be the issue here.

It's good to keep your product image sizes to about 30 Kb. The canvas size is a separate issue (width, height in px) and can be managed automatically by the store software.
Photo of Amy Temple

Amy Temple

  • 3 Posts
  • 0 Reply Likes
It was neither of those issues. I had reduced the size completely and ones that were larger in size I could upload no problem. I finally got fed up and copied the image and saved it. Then the site allowed it to upload even though it was the exact same size as the one I initially attempted to upload. I don't know why that particular image wasn't uploading. But I worked around that image. Thanks for replying!
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Glad you got it worked out Amy.