Online store not loading

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I just signed up for an online store but when I try to enter it to build products it says I dont have one. How long does it take to show up?
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Chuck Passaro

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Posted 6 years ago

  • 1
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Stefan, Official Rep

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Hello Chuck

Have you added any products yet at all? When you first set up your Yola Online Store, you will need to add at least one product to launch your Store. It doesn't need to be a real product, you can change it again later.

If you have added a product, but you still get stuck, please let me know.
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Stefan, Official Rep

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Hi Chuck

An update from me: I was able to locate your Yola account in our system. When I try to open your Yola Online Store in your My Yola, it keeps loading. We'll be looking into this for you, and I'll let you know as soon as I have any news. Thank you for your patience, and sorry for the inconvenience.
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Chuck Passaro

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No...it wont load from the my yola page to let me start adding products or categories. I have another store for another Yola account and am very familiar with the software. But when I ordered it for this yola account it wont load. It just hangs up.

I think you might have to disable the whole online store and then turn it back on. It wont let me in...to begin the process.

Chuck
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Chuck Passaro

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Thank you....
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Chuck Passaro

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Any news...I was hoping to get this done today...
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Chuck Passaro

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Any progress....maybe I can salvage this by working through the weekend.

Still not loading....Stefan??
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Chuck Passaro

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Ok guys...this is getting ridiculous.....should I just cancel this??

I have waited for 24 hours now. My call gets dropped when using the phone support number. My email support question was never returned.

I have seen this problem reported several times on this forum and it says it is still "in progress" after 3 months. I dont want to be that guy.

I want to give Yola every opportunity here but the support is lacking. I have to answer to a few others and what should I tell them....Its not me its Yola they havent gotten back to me....sorry but I cant finish the work. Its either my job or yours so can you guys throw me a bone here!!! An update or two every hour or so. Just let me know I am still in the que or that something is happening.
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Brianna

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Hi Chuck,

I have replied to your post on Facebook. Please be assured that we are aware of this situation, and our engineers are working on a fix. You will be the first to know when it has been released, and we appreciate your continued patience in the meantime.
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Mvikeli Mgobozi, Official Rep

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Hello Chuck,

We apologize for the delay and lack of an update. I have tried calling you and left a message. Our engineers are working on resolving this as a matter of urgency and we will be updating you soon.

Thank you for your patience as we work together to fix this problem.
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Chuck Passaro

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I understand...But the earlier reply was just to confirm I had a problem. I knew that already. Can you guys give me any idea of how long it will take. I love the product but hate the customer support. Communication is key. Can you say it will be hours or days....maybe weeks.

To acknowledge the problem and leave town for 10 hours is not good.

You folks have 8 million customers...Can you imagine how many more you would have with a little more responsiveness. and communication. Calling a number and being put on hold only to be sent into an answering machine is not a good thing at all. That should be resolved right away. For a company your size that is just not acceptable. Just saying.

Hoping for a resolution in a few hours rather days.!!! I eagerly await a resolution.
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Stefan, Official Rep

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Hello Chuck

I'm sorry that you've got the impression our Support wouldn't take care enough of your request. We have a 24-hour-reply policy on our Support Forum, and when our Call Centre Agents are all busy at the time you're calling, you will be guided to our answering machine, which ensures that we will call you back as soon as possible.

We're busy working on the issue of your Yola Online Store, and I can assure you that you won't be forgotten. However, I hope for your understanding that I cannot commit to a particular timeframe to be quoted on. While the cause of the problem is difficult to isolate we are making progress and hope to have an update soon.

This is not unusual with technical problems, but we'll do our best to solve yours fast. I'm very sorry for the inconvenience caused, and will keep you updated on this thread.
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Stefan, Official Rep

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Hi Chuck

Sometimes things go faster than expected. Your Online Store issue has been solved. I'm able to view your Online Store page in your My Yola. Please scroll down the page and click on the pink "Add/edit products" button to start adding your products.

Please clear cache and cookies of your browser, and retry. Let me know how that goes.