online store will not load when I access the store as a customer

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  • Question
  • Updated 5 years ago
  • Answered
Why do I see just a rectangular progress bar when I go the online store page on my website when I try to access my account as a customer? I have added two products to sell and I want to try to buy one to test out the site. Please help.
Photo of Sam Bryan Jr.

Sam Bryan Jr.

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Posted 5 years ago

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Photo of Sanja

Sanja, Official Rep

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We are sorry to hear that the Online Store is not loading. Please can you try a few things:

1. Clear the cache in your browser.
2. Update your Flash.
3. Update your Java.

If the issue still continues, please let us know your domain URL so that we can see how this behaves for us. It would be helpful if you can share your browser and version as well.

Many thanks for working with us on this.