Online Store won't load!

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Suddenly, I can't get into the ecommerce portion of my Yola to change shipping, add products, etc. Clicking on the Online Store makes "Recent Orders" come up and "Loading Store Data" just runs and runs and runs. It's driving me nuts! Any solutions?
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Mercury

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Posted 6 years ago

  • 1
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Gop

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Hi Mercury,

I have just checked the Store both with Ecwid directly and with Yola Online Store and they're both lagged badly.

A few hours ago it was Yola that lagged but Ecwid was fine. Now it looks as if Ecwid is lagging and presumably the issue is affecting Yola.

it doesn't help with an outcome, simply an observation.
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Mercury

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Thanks. At least it's a place to start. Knowing a little is certainly better than knowing nothing! Maybe they'll get things cleared up soon. I guess I've gotten spoiled for instant gratification! Thanks for the info.
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Laura Thomas, Social Media Coordinator

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Hi Mercury,

Are you still struggling to access your store? There was a problem we resolved here. Please let us know if you are still having trouble.