Our website is fully paid for but Yola is not publishing it.

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
We cannot get into our website as Yola site told us it has not been published yet and that we have to upgrade.
This website has been paid for since 2010 and fully paid up until October 2013!!
This is highly embarrassing.
Can you please sort out this problem urgently.
Photo of InaM


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Posted 8 years ago

  • 1
Photo of Gop


  • 7473 Posts
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Hello InaM,

There are two separate items for payment with Yola.

  • Your hosting plan : Bronze or Silver

  • Your domain(s): which can be from Yola or through another registrar.

Both of these must be current for successful publishing of your site.
Photo of Stefan


  • 4448 Posts
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Hello InaM

Can you please provide your URL or login e-mail (no passwords please)? Then we will be able to track your Yola account in our system and assist you further. Thanks.