Add a "Backordered" feature to the Online Store

  • 1
  • Idea
  • Updated 3 years ago
  • Under Consideration
  • (Edited)
Is there a way to allow for a "backordered" stock status on my product page rather than just in-stock or out-of-stock options for my products?
We make a lot of custom pieces, or build them to order, so not many products are actually in-stock yet I want customers to still be able to order and understand their order isnt going to ship the next day.
It gets confusing for them when it says 'in-stock' and then my description has build times listed as well. They think the item they're choosing is in-stock even though we put all kinds of asterisks in our description stating that their item may take several weeks and I would like to help eliminate this confusion and frustration for them and us alike. 
Photo of Eric N.

Eric N.

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Eric, 

The Yola Online Store does not currently support a backorder feature so the way you are managing it at present is your best option for the time being. It has been logged as a feature request which you can vote for here in order to improve the chances of the feature being implemented in the future.
Photo of Eric N.

Eric N.

  • 2 Posts
  • 0 Reply Likes
Very disappointing. Appear ecwid has ignored this issue for 6 years based on  that link to vote the ability to do such. I have little faith that they will ever add the option at this rate, looks like it's time to look for a new webstore option for my company. 
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
We'd hate to see you go Eric, but we fully understand if this is a critical feature for your business. I just wanted to add that it doesn't seem ignored to me, it just hasn't received the votes it needs to make it a priority. It's referenced in multiple places on their forum but as Eugene indicates here, "Ecwid uses a simple and straightforward approach to inventory management: if you don't have something in stock, your customers cannot buy it. Hence such 'backordered' items are not directly possible."
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Eric,

 A possible workaround is to set unlimited quantity for a product and let a customer buy it (while informing them in the product description, that the product is on backorder). This will allow customers to add the product(s) to the cart and place their order. I see where you have approached this and came up against the conflicting explanation vs the label. You may like to consider the following clarification of the notice.

It's obviously important to highlight the fact that there will be a delay.

You can change the wording of any label within the Ecwid store using some js as outlined in one of their help-files : How can I change or translate any text in my storefront? , which then should allow you to change the wording "in-stock" to "back-ordered"
(Edited)