Overcharged

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  • Question
  • Updated 8 years ago
  • Answered
I need to discuss this privately obviously but I can find no where to do that. I renewed my domain name at US$29.90 for the year, but my credit card has been charged US$149. how do I get this resolved?
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sunraysia.chess.club

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  • sad

Posted 8 years ago

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Jackie

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Hi sunraysia.chess.club

I'm so sorry to hear about this - please could you send an email to support@yola.com and mark it for my attention. If you could include your domain name details, then I will be able to look into this urgently for you.

Thanks,
Jackie
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sunraysia.chess.club

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thank you Jackie, I will do that now
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Jackie

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Hi sunraysia.chess.club

Just in case you did not receive my reply, this transaction was not with Yola, but was with another company.

I wish you all the best in resolving this issue with them.

Kind regards,
Jackie