Overcharged $10 for new domain?

  • 1
  • Question
  • Updated 9 years ago
  • Answered
Hi, I just got my domain through Yola and the price was $19.95. I put it on my credit card and then the statement said. $29.95. What was I charged $10 more than the price given?
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  • confused, frustrated, broke, dont want to trust the site now

Posted 9 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi Michelle,

I am referring your inquiry to our Payments department and they will get back to you within 24 hours. I apologize for the delay.

Also, this is a public forum, so you might want to remove your email from your topic for your privacy.
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Marije, Official Rep

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Hi Michelle,

You have purchased a domain name for $19.95 as well as domain privacy for an additional $9.95. Domain privacy hides your personal details on WHOIS so that they are not publicly available.

Please let us know if you need any further information.