Own Domain Silver Account?

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  • Question
  • Updated 6 years ago
Hi There,

I had my site published to my own domain and have had it that way for a about a year already. I unpublished it a few weeks ago because we were in the process of updating it and didn't want anyone to see the content. I then completed it and wanted to publish it yesterday only to discover I now have to pay R700 yearly to do so. Now, if i had known this would be the case before i unplublished it, I would never have done so. I have looked through my emails and no where is there an email informing me of such. I already pay to host my own domain as you do not offer the ".co.za" service. I understand that you cannot offer everything for free, i am just upset that you did not inform me, because as i said, i would then have never unpublished my site. Now I am sitting with a site that I have designed, and only chose your site because it was for free and offered the service to publish to my own domain. Now i must pay R700 each year just so that I can publish it. I don't use your new features nor intend doing so. I use the basic features.

I am very very very disappointed and now stuck as to what to do.
Photo of Bianca-Bee Nikita Viola

Bianca-Bee Nikita Viola

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  • disappointed

Posted 7 years ago

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Francois, Employee

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Hi Bianca-Bee Nikita Viola,

I am really sorry to hear that you feel this way. Can I ask you to please send an email to support@yola.com and mark it "FOR ATTENTION: Francois"? I have a solution to this problem.

I look forward to your response.
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I have the same issue, can someone advise please?
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Hi David,

This is probably best handled by sending an email to support@yola.com where they will respond to you personally.
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Laura Thomas, Social Media Coordinator

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Hi David,

This thread is over a year old and our products and pricing has changed. If you have a specific issue pertaining to your account please submit a request to support here: https://www.yola.com/support/contact.