Own domain, won't let me publish

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  • Updated 6 years ago
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own my own domain www.nookfieldhouse.co.uk but won't let me publish unless I upgrade to silver package, but have had it published for free in the past?
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David Williams

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Posted 6 years ago

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Stefan, Official Rep

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Hello David

I've tried to find your Yola account in our system, but I wasn't able to find an account with the domain name nookfieldhouse.co.uk, and using your e-mail address you use for this forum, I only found a Yola Free account which cannot have a custom domain. Can you please provide the login e-mail address to the Yola account with your domain nookfieldhouse.co.uk?
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David Williams

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Hi Stefan,
my email is davidwilliams312@btinternet.com
I was previously allowed to publish my site on Yola but I unpublished it for a few weeks while I did some updating and when I went back to republish it said I needed to upgrade to Silver?
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Laura Thomas, Social Media Coordinator

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Hi David,

That is accurate. A Yola Bronze or Yola Silver hosting package is required in order to publish to a custom domain. Customers who were already published to custom domains prior to this change in our pricing plan last December were allowed to enjoy free pointing as long as their website remained published.

We worked hard to communicate this change to our customers. We sent an email when we released the changes to our pricing and packages, we blogged about it, and shared it in our social media channels. Additionally we indicate this in the Sitebuilder, in domain renewal notices and during the domain renewal purchase flow. If you have any suggestions on how we could communicate with you more effectively in the future we are eager to learn how best to do so!

I went ahead and added a free month of our Yola Bronze hosting package to your account so your website can be online while you decide how you would like to proceed.
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David Williams

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Thank you for the temporary access Laura.
It's a shame that a once free service now has to be paid for but I understand that as a business you need make money!
For my part, I have been singing your praises and recommending your service to other people so I hope that I may have contributed in some way.
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Laura Thomas, Social Media Coordinator

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Thanks for your understanding David, and yes, word of mouth is always helpful! Let us know if we can help at all with your decision.