Package upgrade

  • 1
  • Question
  • Updated 6 years ago
  • Answered
When is my package upgrade going to take place? I paid with Paypal and have a confirmation email/Transaction ID. Thanks
Photo of scottjeffery1988

scottjeffery1988

  • 2 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Hi Scott,

I have checked your account and I can see your payment for Yola Silver via PayPal, however your account is still reflecting Yola Bronze status.

I have notified our engineers and we will let you know as soon as we have an update.

Apologies for any inconvenience this may cause.
Photo of scottjeffery1988

scottjeffery1988

  • 2 Posts
  • 0 Reply Likes
Thanks Jackie!

Have a good day!
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Hi Scott,

I am happy to let you know that our engineers were able to resolve the problem, and your account has been upgraded to Silver.

If you have any questions around the package please let us know!

Thanks,
Jackie