Page copied over in error.

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  • Updated 6 years ago
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One of my pages was copied over another page or, "over written" as the Help Desk said. Is there any backup in the Yola system to retrieve the lost page?
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gdcurler

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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I'm not sure what you mean by over written or copied in error, however, once you change a page there is no way to retrieve it. I'm sorry I don't have better news for you on this.
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gdcurler

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Thanks Laura. It was an expensive occurrence.
Can you advise how I can back up my pages so I can retrieve them should this happen again?
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Gop

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Hello gdcurler,

Unfortunately there is no way to back up a site with Yola. This functionality was recalled and hasn't been replaced as yet. I think that there are a number of people who are waiting for this facility.

Having said that, there isn't a way to re-load a saved file back to the Yola site builder by a user.

The facility of backup was removed because many (of these) users wished to relocate their sites to another server. The support demanded for this action was too great for the available resources of the Yola CS team and was a reasonable action. I do hope though that this can be reviewed with a view to ease of use and minimal CS requirement.
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gdcurler

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That's disappointing.
Another question if I may. The link to my Facebook page does not work when I update my web pages in Yola. How do I fix this?

Thanks,
gd
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Gop

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This can take some time and I don't know the setup that you are using.

FB scans updates on a periodical basis and there doesn't appear to be any external control of this.
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gdcurler

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The facility of backup was removed because the majority of these users wished to relocate their sites to another server. The support demanded for this action was too great for the available resources of the Yola CS team and was a reasonable action.

Now I think I know why the above happened. Every question I've asked has come up with the same response. Makes me wonder why my designer raves about Yola????
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Gop

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I think I'm objective when it comes to issues Yola and a little left of centre.

The Yola vision was for a one stop shop to allow users without experience to be satisfied with an easy to use website builder. That's true.

Yola has given flexibility to a large degree for people to move their domains away from Yola either by transfer or by pointing their domains to another server. This is included with either hosting packages and is openly supported.

Yola has always maintained that it isn't a panacea and is not right for some users who wish to do something more than the set offers. They do implement new features infrequently but it is there.

The support required by many users wishing to implement their sites on another server was a real burden because it meant that to support these users who weren't initially successful in transferring their sites, the Yola people really had to learn another set of the winning sitebuilder. This is like you or me learning a new sitebuilder. It's a steep learning curve and particularly at that low level requirement. The time it took was taking away from their desire and mission to help more Yola subscribers.
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Stefan, Official Rep

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Hello gdcurler

First of all, I'm sorry that you lost those pages, I know it's really annoying.

Site back-up
In fact there is a back-up option for your Yola website. You can save every page that you create under a different name, e.g. "index-archived", unchecking the "Display in navigation" check box and checking the password protection. These pages will then be in your Yola account, but not accessible by your visitors or by search engines.

If you should lose one of your normal pages, you will be able to save the archived page as your new normal page. To do this, go to the page and choose Page > Save Page As. Once done you can take away password protection from the new page by clicking on the lock icon in your Page Manager which will then turn grey.

Facebook
I'm not sure if I got your question right. Are you talking about the Facebook icon on your home page? It takes me to your Facebook page without problems.

Or did you mean Facebook Publishing and that your site changes are not updated on Facebook?
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gdcurler

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Thanks Stefan. By far the best reply I've had from Yola. I'll try your suggestion tomorrow when I should have more time.

RE: Facebook...Yola offers the chance to announce updates direct to your FB account, I tried it bit it didn't work. Any ideas?

Thanks,
Gregg
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Stefan, Official Rep

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Hello Gregg

I was able to replicate the Facebook problem you are reporting. I have brought this to our specialists' attention for a fix.

Will keep you posted on this thread.