page is not gettin open..saying error occured

  • 1
  • Problem
  • Updated 10 years ago
  • Acknowledged
i dont no what happen.. but my page is not getting open saying error was occured
with this technical details..
// ------------------------- //
// ---- User Message ------- //
// ------------------------- //

// ------------------------- //
// ---- API Details -------- //
// ------------------------- //
API : SiteAPI
Action : open
URL : /APIController?APIType=SiteAPI&Action=open
// ------------------------- //
// ---- Error Details ------ //
// ------------------------- //
Message : JSON CONVERSION FAILED - INVALID RESPONSE TEXT : SyntaxError: syntax error
RESPONSE TEXT :
// ------------------------- //
// ---- Post Data ---------- //
// ------------------------- //
"{\n \"siteId\" : \"8a4986ca1c4185e0011c47042ad949fb\"\n}"
// ------------------------- //
// ---- Response Object ---- //
// ------------------------- //
{
"statusCode" : 1,
"message" : "JSON CONVERSION FAILED - INVALID RESPONSE TEXT : SyntaxError: syntax error",
"errorDetail" : "RESPONSE TEXT :\n\n ",
"post" : "{\n \"siteId\" : \"8a4986ca1c4185e0011c47042ad949fb\"\n}",
"url" : "/APIController?APIType=SiteAPI&Action=open",
"httpStatus" : 200,
"responseHeaders" : "",
"duration" : 1828
}
[user-specific data removed]
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venkys

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  • sad

Posted 10 years ago

  • 1
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Monique, VP of Customer Support

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Thank you for posting the error message. This is helpful to me. However, I have asked Get Satisfaction's community manager to remove the error message as it contains personal information about your account.

We are looking into the problem. In the meantime could you tell us what network connection you are using? Is it wireless? We would also like to know what your operating system is.

Can you tell me if you have tried logging out and logging back in again. If this does not help, please let us know.
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venkys

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thanks for ur reply friend...
im using LAN with wire..XP pro. is my OS ..
not only this site..im creating one more sight for my GF,but facing the same problem in that too.. it was made with hardly sweat by mentally,, i never lost my confidence on synthasite.. :)
i logout many times and tried from yesterday..but it s not success..
tomrw i ll try from my office sys and say the result.
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Monique, VP of Customer Support

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This is clearly not a problem with your actual site. My first suspicion is that it is caused by ISP caching. We have looked at the problem but can't replicate anything on your side. If you could check from your office (assuming you have a different network there) it would be a huge help. If you find that you can open your site from a different network please let us know.

It would be a good idea to contact your system administrator and ask them if they are using caching or proxy servers.

You could also try clearing your browser cache and see if that helps. In Firefox, click on the Firefox menu: Preferences: Privacy: Clear Private Data Now
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vengy

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actually im constructing from my own PC only,,,but when i checked out with office desktop the page is getting open.. since it was my own PC there is no sys admin too.. thanks for ur reply monique..i ll try ur instruction to do in firefox and reply after 10 hours,,
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venkys

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sorry officials.. my pages r not getting open in ma PC.. i cleared private data in fireboz wat i use regularly also i tried to open in IE.. it s not getting open in my PC :( since at work station it s difficult to construct my site i feel this issue to be solved
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venkys

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im waiting hardly for ur help officials