page on website will not open page index

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  • Problem
  • Updated 5 years ago
  • Acknowledged
hi please can you help me i have just got a new gold package website from you and when i go in to my account i can not open the index page on my website i am not computer minded plese could you fix this problem your end for me many thanks
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neal heritage

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Posted 5 years ago

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Photo of Gop


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Hello Neal,

I presume you have previously created your site and now can't access it? If you can let us know the website address can inspect it to see if there is anything obviously wrong?

You may also like to go through the self help steps related to this issue which may be your quickest solution. Happy to support you through this if I can. My Site won't load in the sitebuilder
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Stefan, Official Rep

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Hello Neal

There doesn't seem to be a problem on our end because I'm able to open your index page of your website in your Sitebuilder. I can't spot any bad code which could cause the problem. So you can open your website in the Sitebuilder, but you only cannot open your index page? Can you open all other pages?

Can you please try and clear your cache and cookies?

If that doesn't help, can you please try in a different browser and/or on a different computer?

If the problem persists, please let me know which browser, browser version and operating system you are using, and I'll investigate.