Pages/sites go "DORMANT" automatically somehow! WHY?!?

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  • Updated 9 years ago
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Why do pages "GO DORMANT"??? I create a site or page. I publish it. Everything's fine. Then I leave it. Then I email a link to the page or site. BUT then the site comes up as an ERROR (error page) -- because the page or site WENT DORMANT somehow.

It's an easy fix -- I just visit the site or page myself -- that "WAKES IT UP" somehow. Then the emailed link works fine.

Why must I do this? Is Yola trying to conserve bandwidth or storage space somehow? Do sites + pages go to "SLEEP" if not viewed by the owner for a certain amount of time?

I don't get it.

If a site or page is PUBLISHED, it should STAY published -- period. It should NOT require the owner to view it to bring it "BACK TO LIFE" somehow!

Please explain!

Thanks!

-- TW
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Timothy

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  • frustrated disappointed

Posted 9 years ago

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UK Duke, Champion

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Hi Timothy,

They for sure dont go to sleep.

Maybe you have your own domain name? If so it sounds like a DNS issue where the www. is casuing a problem.

If you leave your URL i will tell you for sure what the problem is.

Lee.
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Timothy

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Has nothing to do with the url -- because when I visit the site via Yola (internally), the page or site suddenly WAKES UP -- and the url link "works" again. The only thing that "changed" is I visited the page or site via yola. The thing that "fixes" it is the OWNER of the site or page (me) visiting the site via yola. That has nothing to do with the (external) url.

Any other ideas?
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UK Duke, Champion

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I'm sure we can get this sorted.

What exactlly do you mean by you visit the page through Yola?

You republish and click the link to the site? Or just entering the site builder and previewing?

If you leave your URL it will really help.

Lee.
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Timothy

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I mean I (merely) view the page (not save it again or republish it). Something about the owner just viewing the page makes it spring "back to life" -- then the external links work again, rather than leading to an error page as they do when the page is "asleep."

The dormancy seems to happen when the page has not been viewed for a period of time -- that's why I thought it was some kind of auto- storage saving mechanism behind the scenes at Yola. Like, "hey, this person doesn't care enough about this page to view it often, so let's free-up that storage space until the moment he/she expresses 'interest' in that page again" (by trying to view it).

-- TW
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Emmy

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Hi Timothy,
Can you give us your url and tell us what pages you have trouble viewing at times. We can then take a closer look.

Thanks,
Emmy
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Timothy

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I'd rather email you the url.

My email is info (at)

promoterecyclingnow

.com

By the way, this same thing has happened many times with many different urls.

I'm pretty sure it's a yola thing, not a url thing.
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Emmy

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Hello Timothy,
If you are more comfortable emailing support@yola.com we can assist you from there. Thanks!

Emmy
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Timothy

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Here's PROOF of what I said in my op...

Here's a page I made using yola...
http://sitebuilder.yola.com/sites/Deb...

When I went to that page just now (as a visitor would), I got this message...

Warning: Smarty error: unable to read resource: "templates//layouts//template.html" in /var/www/synthasite/components/commons/lib/smarty/Smarty.class.php on line 1095

THEN I went to (VIEWED) the same page THROUGH the user website editor (yola).
note: I MADE NO CHANGES TO THE PAGE -- I ONLY *VIEWED* IT! I did NOT save it again... I did NOT "update my site" -- I did NOT do ANYTHING other than to simply VIEW the page within yola (as the creator of the site would view it, from "behind the scenes."

THEN I went to the page NOT through yola (as a visitor would) the page now "woke up" and is visible just fine, as it should be!

So, I STILL have three questions...

1) Where did the page "go to" when it went "dormant?"

2) WHY/HOW does visiting the page via yola (through the site editor) "wake up" the page?

3) Why do I need to do that?!? Why can't I just publish a page, then leave it alone and then have it be VISITABLE forever -- WITHOUT having it "go dormant" and WITHOUT having to "wake it up??"

It is some kind of FLAW in the yola system!

Please advise!

Thanks!

-- TW

PS: I assure you I did NOTHING other than to "fix" the problem by (ONLY) viewing the page within yola. That is ALL I did to "fix" the problem -- and the problem was "fixed" IMMEDIATELY (ONE second later). No dns or url or ANY other "changes." IT IS A PROBLEM WITHIN THE YOLA SYSTEM (clearly)!
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Marije, Official Rep

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Hi Timothy,

When I go to promoterecyclingnow.com, I don't see a Yola site.

Please would you mind following these steps to find the address your site is published to:
1. Click on the "Site Manager" tab, you will see your site name in big blue letters, this is a link to your live site.
or
2. Click on the down arrow next to the "Update my Site" button and click on "Publishing Settings", your URL will be in dialogue box that opens.

Alternatively, can you post the name of your site?

Your problem can be resolved, we just need the right site address to be able to help you.
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Timothy

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Ummm -- I don't know what made you go to the site you listed.

The site I am talking about here is: http://TWMAGIC-LINKS.synthasite.com

The PAGE within that site (called library-shows) is the one I am talking about here.

My post today (only 1/2 hour ago) is about the experience I just had with THAT PAGE.
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Timothy

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Here are my 3 questions...

1) Where did the page "go to" when it went "dormant?"
note: the page *DID* go "dormant!" Please don't try to tell me it didn't. Going to the page gave me the ERROR MESSAGE I listed above. Then I "fixed" it (using the method I described) -- then it was (immediately) fine (VIEWABLE, as it should be)

2) WHY/HOW does visiting the page via yola (through the site editor) "wake up" the page?

3) Why do I need to do that?!? Why can't I just publish a page, then leave it alone and then have it be VISITABLE forever -- WITHOUT having it "go dormant" and WITHOUT having to "wake it up??"

It is some kind of FLAW in the yola system!

Please advise!

Thanks!

-- TW
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UK Duke, Champion

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@ Timothy,

Your not using the site builder links are you?

The URL's the site builder uses will go dormant when not used.

Lee.
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Timothy

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Huh? Please explain. Where/how do I find the "right" urls to use? I'm using what shows up in my nav bar when I (pre)view a page. It's a VERY long (comp-generated) url. As far as I can tell, that's the only url there is (for a sub-page). Please advise. PS: I post a comment about pages apparently going dormant, and your post (a month ago) doesn't mention what you just mentioned now. The word "dormant" didn't trigger that idea until now?
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UK Duke, Champion

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The URL that is in the browser adress bar when you preview a page is just what the builder uses, it should not be used as a link to your site.

For example a sub page called 'hello' will be at the URL www.yoursite.com/hello

Sorry i didnt pick up on this a month ago.

Lee.
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UK Duke, Champion

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If this is the problem mark my reply as 'this solves the problem'

Thanks - Lee.
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Timothy

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How/where do I find the simplified links like this... www.yoursite.com/hello?
If my site is... http://TWMAGIC-LINKS.synthasite.com And the page within that site I have named "library-shows" (when I created the page, I typed in "library shows" which yola turns into "library-shows" ... is the link then automatically...
http:// TWMAGIC-LINKS.synthasite.com / library-shows ??? note: I put SPACES in that last link because otherwise I see the forum software does not allow the entire link text to be shown!!
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Timothy

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Hi Duke -- I just answered my own question (above) by trying the theory (link) out. So -- yes, I will mark this as solved. Thanks!!!

NOTE TO ALL WHO VIEW THIS -- The long urls go dormant. the short urls do not. THAT'S the solution.
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Marije, Official Rep

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Hi Timothy,

Pages do not go dormant on Yola. The error you were seeing is one that happens very occasionally and we're always working on fixing things like that.

Once you have published your site, your pages are active and accessible on their links (such as http://twmagic-links.synthasite.com/l...) until you decide to change or unpublish them.

If you see the error again, you are more than welcome to email us or post in the forum and we will try our best to help you fix the problem as fast as possible.

I hope that helps.
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Timothy

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Marije... As you can see, certain links (urls) DO go dormant. The long ones DO, and the short ones don't. Just in case someone else runs into the same issue.
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Connor McCarra, Champion

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The long urls are the urls the sitebuilder makes up when you go to preview your site. You shouldn't use these url's as links to your site.
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Timothy

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Problem is, the shorter (logical) urls don't appear anywhere, as far as I can tell. One just has to compose the url oneself, based on (logically) connecting the user-named page title at the end of the overall (main) link that appears when one updates the site. Where else does the shorter url appear (as such)? Nowhere that I can see.
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Connor McCarra, Champion

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When you visit your published site by typing in the address of your site in the address bar, not by previewing through the sitebuilder, the "shorter" urls will appear in the address bar as you navigate through the site. No visitor is able to see the "longer" urls, as they only exist when previewing your site through the sitebuilder which only you can see.

I hope this makes sense to you.
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Timothy

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That method will not work for me because when I create my pages, I never put the sub pages as tabs on my main site. They are all "hidden" sub pages (I have my reasons) -- so I cannot visit my site and "navigate" around. There are no tabs on my main site. The only way for me to visit my sub pages is through the site builder preview. But I CAN logically compose the proper (short) url using the main site url and ADDING the user-created NAME of the sub page(s) -- which is what I did above, and it works!! So, in that way the problem ("mystery") has been solved. Thanks to all.