Paid twice for Yola button to be removed

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  • Updated 9 years ago
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Hi
I made 2 payments to yola, one by card and one with paypal, to remove the yola button, this was 2 days ago and still the button is there?
Also, I'm having a lot of probs adding html blocks to my page, it gets stuck firmly on 'loading'. Is yola sloooooooow for others as it is for me? It's quite bad, make it unusable.
Sorry for all the questions, any advice appreciated.
Thanks
Margaret
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Margaret

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  • Fed Up

Posted 9 years ago

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Margaret

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Ooops, I paid twice for the button removal as the one which I paid by card said, unable to carry out, only to then recieve a email saying it had gone through (After I tried to pay with paypal?) Anyhow the button is still in place?
Margaret
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Ruth

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Hi Margaret,

We'd like to help you sort this out. Can you email us support@yola.com with the details - name of your site and the email address that the account is in and we can go from there.
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Margaret

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Thanks Ruth. Will do.
Margaret