Part of page has disappeared

  • 1
  • Problem
  • Updated 4 years ago
Hello. Part of my website www.travelpol.co.uk disappeared over night (page "Wakacje na Wyspach Kanaryjskich" - most of it). 
Text widget has been gone and few html widgets. 
I have few widgets left, two empty and one with html. But I cannot move them.
Moreover, when I opened that page in a browser, I could see one more text widget I couldn't see in Yola editor...
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Jack

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  • frustrated

Posted 4 years ago

  • 1
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Gop

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Hello Jack,

I can't identify your specific page mentioned. 
This sounds as if there has been incomplete copying/pasting of some third party HTML or some bad code.
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Jack

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No. There is no incomplete pasting. I have not touched it. I have not changed anything in those widgets. They have been there for ages. And it is not about one widget.

And why I cannot I move any other remaining widget? It is frozen. There is something wrong with whole page.

You cannot see that in the browser, because I have switched that page off - I can't show it to the people in this state.
The page in menu is named "Kanary". Title "Wakacje na Wyspach Kanaryjskich". Look at the picture attached.
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Gop

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As mentioned this can happen because of bad code or RTF text from a word processor. It may be code that is linked via a third party widget and sometimes the issue doesn't show immediately. It can be precipitated by subsequent manipulations in unrelated areas.

There is a tutorial :My page is stuck on "Opening Page" and the content does not load which may help. If not then you may need to ask CS to inspect the site to see if anything appears which may explain the issue
(Edited)
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Jack

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I'm sorry. As I said I cannot "manipulated in unrelated areas". I cannot manipulate at all. It is frozen.
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Gop

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Hello jack,

Contact CS and they may be able to help you as they have back-door access to your site. 
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Jack

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Who are "CS"? And how can I contact them?
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Gop

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Customer Support. You can contact them here or open a chat session within the sitebuiler.
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Jack

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Have contacted those people. Still got no solution and my website is dead.
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Stefan, Official Rep

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Hello Jack

We've received your response. Daniel let you know that specialists of ours are looking into your request. We'll be in touch with you via e-mail as soon as possible.