Password protected pages not allowing users access

  • Question
  • Updated 8 years ago
  • Answered
I have a subscriber that is typing in the username and password correctly for password protected pages but keeps getting the INVALID logon response. My other 200 subscribers are fine. He is running new windows 2010 and latest browsers. Any idea what the problem could be?
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  • unsure

Posted 8 years ago

Photo of Marije

Marije, Official Rep

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Hi PowerStocks,

Would you mind posting the following information:-
1. Which page of your site is this happening on?
2. Which browsers is he using?
3. Can you confirm that he is using the login username and password exactly as you have given it to him and he's not typing it upper-case instead of lower-case (for example).