Password reset doesn't work

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Getting login error message, tried to reset password and get the message unidentified error?
Photo of cakesbycyndee


  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of diane


  • 1238 Posts
  • 121 Reply Likes
Hi, cakesbycyndee,

I'm sorry you are having trouble logging in. Can you please doublecheck the email address you are using? Also, if you have more than one account, make sure you are using the email with the right password. Otherwise, please send us an email at and we'll help you access your account.
Photo of Nathan

Nathan, Champion

  • 3739 Posts
  • 307 Reply Likes

I'm sorry to hear you are having this problem.

Did you check your email for the Password reset message? If not, you may have entered an incorrect email...

If you didn't get anything in your inbox, could you email since you may need to share some details with Yola and this is a public forum meaning anyone can see it. But email is safer and only you and the Yola Support Representative can see it.