Password reset problem

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Dear all,

I deleted my mail account through which i registered on yolasite. Also forgotten my yolasite password now i want to reset my passowrd please suggest how i can reset my password.
Although i know my mail ID.
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rcthinker

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Posted 5 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi rcthinker,

Our Account Access team will need to verify your account ownership via direct support. Please submit your request to support here.
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rcthinker

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Dear Laura Thomas,

Thanks for reply
I had already tried the solution suggested by you.
And support team might replied on my registered mail ID but problem is that i do not have access to my registered mail ID.
So how can I receive my password on my new mail ID.
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Stefan, Official Rep

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Hello rcthinker

We also have a process for that in place. Please resend your e-mail from your other e-mail address that you have access to, and we'll be able to check what we can do for you.

Please note that you're required to make sure that you have access to the e-mail address which you use to log into Yola. Your login e-mail address should always be up to date.