PASSWORD WILL NOT WORK

  • 2
  • Problem
  • Updated 10 years ago
  • Acknowledged
I AM UNABLE TO GET MY PASSWORD TO WORK AND WHEN I TRY TO SET A NEW ONE IT SAYS, SORRY ERROR OCCURED, TRY AGAIN LATER
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daisymae

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  • anxious

Posted 10 years ago

  • 2
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daisymae

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I CANNOT GET MY E-MAIL TO WORK AND CANNOT RE-SET IT EITHER
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Ruth

  • 2819 Posts
  • 135 Reply Likes
Are you able to send us an email?
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Ruth

  • 2819 Posts
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Hi Daisy Mae,

I'm sorry to hear that you are having this problem. Could you email us support@synthasite.com and let us know the full name that you signed up under and we will see what we can do about reuniting you with your account.
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Sarah

  • 13 Posts
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Will this happen to everone??
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Adrienne

  • 106 Posts
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Hi Sarah,
What probably happened was an inadvertent misspelling, most likely when you typed in your email address for the first time. The good news is that our System Administrator is able to research the database for the login information and help you get back into your account, usually in record time.
(But you have to send us an email as Ruth explained above, to get the process started....)
I’m sorry this happened to you, but don’t be nervous! We’ll get this sorted out as quickly as possible.. we’re here to help!
~ Adrienne