Why are PayPal fees not included in the Yola Online Store subscription fee?

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  • Updated 6 years ago
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When I signed up for Yola Online Store, I was under the impression that since I was paying an annual subscription, it included the fees charged by Paypal. Now I realise I am also being charged by Paypal for every transaction. If I had known that, I could have just set up the online store by adding Paypal buttons, and I would not have had the added expense of the yearly Yola fee! Could someone clarify this for me, please.
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info

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Posted 6 years ago

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Stefan, Official Rep

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Hello info

As much as we know about using PayPal, purchases are always free of charge for the buyer, but the seller will be charged a fee for each transaction. Why did you have the impression that PayPal fees for the seller would be included in the Yola Online Store subscription fee? Could you point out a spot of our website where Yola may have given a misunderstandable information about this?

PayPal is only one of many payment gateways which are integrated with your Yola Online Store. If you wouldn't like them to charge you, you don't need to offer PayPal as a payment method for your Store.

However, the situation will be similar with other popular payment methods. If you offer paying via e.g. credit card, the credit card issuer will charge you for every transaction as well. But there are surely other payment methods, such as a bank transfer, which may be of no charge for you as the seller.

If you run a serious and professional Online Store using Yola Online Store, we believe that our fees for Yola Online Store are quite reasonable. We hope for your understanding that we would need to charge users much more for Yola Online Store if fees charged by the payment gateway providers were included, considering millions of daily sales on the internet.

With regard to what you said about the basic PayPal Widgets: It's true that using those widgets is free from our side, but there is a huge difference between those very basic eCommerce widgets and our new Yola Online Store. The basic PayPal Widgets do not give you a lot of options to manage your Online Store whereas Yola Online Store is a feature-rich und powerful instrument for all our users who are looking for a way to sell online successfully. You can find some information about the differences between the basic PayPal widgets and Yola Online Store in this tutorial: Yola Online Store FAQ.