paying for silver, that states free .com domain, but still trying to charge me!

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
It states that a free custom .com domain is included free with the silver package, which I have upgraded too. now that I am almost done creating my website, it's trying to charge me for a .com domain...
Photo of lacey williams

lacey williams

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of a1web UK

a1web UK

  • 174 Posts
  • 24 Reply Likes
Where do you see free .com domain.
I dont see one here for the upgrades screen ??

Photo of Gop


  • 7473 Posts
  • 2115 Reply Likes
Photo of Stefan


  • 4448 Posts
  • 190 Reply Likes
Hello Lacey

I'm sorry that your domain price was not included with your hosting package purchase. We will be in touch with you about a refund for the first year of the domain purchase.

Please note: The domain costs are only included with the first year of your subscriptions. From the second year on, your hosting package and domain will be billed separately. As you registered your domain name for two years, we will only be able to refund you for the first year. You can find this information in the tooltip that shows up when hovering over this package detail on our pricing page as outlined on this thread.
Photo of a1web UK

a1web UK

  • 174 Posts
  • 24 Reply Likes
Oh well out of 25 in one account and another 7 in a different account.. I'm sure that there was aprox half those registered under the free domain option but never got it.

Photo of Laura Thomas

Laura Thomas

  • 4536 Posts
  • 211 Reply Likes
This is a new offering for one free year of a custom domain with a first time purchase of an annual hosting subscription plan a1web.

If you believe this applies to you, please feel free to contact support so we can investigate further.