paying for silver, that states free .com domain, but still trying to charge me!

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  • Updated 4 years ago
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It states that a free custom .com domain is included free with the silver package, which I have upgraded too. now that I am almost done creating my website, it's trying to charge me for a .com domain...
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lacey williams

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  • frustrated

Posted 4 years ago

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a1web UK

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Where do you see free .com domain.
I dont see one here for the upgrades screen ??

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Stefan, Official Rep

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Hello Lacey

I'm sorry that your domain price was not included with your hosting package purchase. We will be in touch with you about a refund for the first year of the domain purchase.

Please note: The domain costs are only included with the first year of your subscriptions. From the second year on, your hosting package and domain will be billed separately. As you registered your domain name for two years, we will only be able to refund you for the first year. You can find this information in the tooltip that shows up when hovering over this package detail on our pricing page as outlined on this thread.
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a1web UK

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Oh well out of 25 in one account and another 7 in a different account.. I'm sure that there was aprox half those registered under the free domain option but never got it.

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Laura Thomas, Social Media Coordinator

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This is a new offering for one free year of a custom domain with a first time purchase of an annual hosting subscription plan a1web.

If you believe this applies to you, please feel free to contact support so we can investigate further.