Paying for Yola products is a terrible decision

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
Yola customer support. I purchased the Yola Silver account and one month ago I noticed that the stupid Yola logo appeared at the bottom of each one of my pages. Therefore I have cancelled my account and will never subscribe to nor promote another Yola product again. What a waste of my money!
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Posted 8 years ago

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Photo of Laura Thomas

Laura Thomas

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Hi laspappas,

We agree that what you experienced is terrible and take full responsibility for the error. It is a known issue our engineers are working to fix as part of a larger project to make our overall subscription and renewal process more streamlined, secure and easy to navigate. In the meantime, we would love the opportunity to make it right. We believe despite the error on your account, that we offer a valuable service. We also feel that while things can and do go wrong, we are always fast to act in order to resolve any problem that may arise.

I have added a year of Yola Silver to your account associated with free of charge. Republishing your website from the Sitebuilder will remove the Yola footer for the duration of your free Yola Silver subscription. We are sorry for the frustration and inconvenience this error caused for you.