If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry to hear that this happened to you, but I'm afraid that I wasn't able to track your Yola account in our database in order to assist you further. I'd anyway recommend that you send your request from our Contact Support Form for privacy reasons. Please make sure to use the e-mail associated to the Yola account where the payment problem happened. Thanks!