payment done, but not active

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Dear Sir,
the below is the confirmation against payemnt. But unable to get my site enabled. Pls help me.
our service will be automatically renewed for the subscription period from the current date until you either terminate your service agreement, or you upgrade/downgrade your plan. If you wish to change your automatic renewal plan you can do so at any time at My Yola in your Account Profile.

Your subscription is bound by our terms of service. For details on how to cancel your subscription read our Cancellation Policy. You can also reach our support representatives here.

Your Yola Bronze subscription details:

2G of storage and up to 5 sites
Ability to point domains to your Yola site
Premium phone and email support for 30 days
Renews: Yearly
Your transaction number is: 0b7c3aca55b94faa96b5132a13248eca

We have sent a confirmation to:

Your payment details:

Satheesh Manayil
Jebel Ali Free Zone
Jebel Ali Free Zone
Photo of satheeshuae


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Posted 8 years ago

  • 1
Photo of Stefan


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Hello satheeshuae

You have successfully renewed your Yola Bronze package, but you will also need to renew your domain separately. To renew your domain, please follow these steps:
  1. Log into your Yola account.

  2. On your My Yola dashboard, click on the Domains tab on the left hand side.

  3. Next to your domain you will find the information that it has expired (but not too long ago). Click on Try to renew.

  4. You will be prompted to the next necessary steps.

Please let me know if you should not be able to renew your domain. Thanks.