payment issue

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi there, i just got an email saying my bronze account subscription payment has failed however i am on silver package and all the account details are ok and in date and my domain details are also in date. I'm worried my website will go down...
Photo of hillstphotography


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Posted 6 years ago

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Photo of Stefan

Stefan, Official Rep

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Hello hillstphotography

My apologies for the very late reply.
Can I ask you to please write us an e-mail to For your issue we'd prefer an e-mail conversation to a public forum thread in order to protect your privacy. I promise it won't take another 48 hours until we reply to your e-mail request. Thanks.